Account Details

This section provides Twilio with the necessary information to contact you with alerts and notifications as well as send and track your emails.

This section includes your name, email address, and telephone number. For SendGrid Login users, it also includes your username and password. SendGrid Login users can edit these values. If you use Twilio Login, you can edit these values in the Twilio Console. Your Twilio Login email address is your username.

SendGrid login users can edit the following fields.

1. Click the pencil icon to the right of the Personal Info section.
2. Type the given name of the representative from your company whom Twilio should contact in the First Name field.
3. Type the surname of the representative from your company whom Twilio should contact in the Last Name field.
4. Type the email address where Twilio contacts your company representative for any account-level alerts and notifications, including billing. This must be a valid and active email address that you check regularly.
5. To keep the changes, click Save or, to discard the changes, click Cancel.
6. If you change your contact email, the Console prompts you to send a confirmation email to this new email address. Click Send Confirmation Email.
7. In your email app, open the confirmation email from Twilio SendGrid and click the confirmation link. This ensures you receive account updates at your new email address.

SendGrid login users can edit the Username and Password fields.

1. Click the pencil icon to the right of the Username field.

2. Enter the SendGrid Username that accesses our API and our SMTP Relay in the Username field.

3. Once you change the username, click Save to keep, or click Cancel to discard, the changes.

4. Click the pencil icon to the right of the Password field.

5. Enter a new password in the Password field. All SendGrid account passwords have the following requirements:

   • Contain between 16 to 128 characters
   • Can't contain repeating characters of 3 or more consecutive characters (like AAAbcdef)
   • Can't contain username or email information
   • Can't contain non-ASCII characters

6. To keep the changes, click Save or, to discard the changes, click Cancel.

The SendGrid account information displays under the Personal info section. The Account ID field displays a unique 16-digit hexadecimal identifier that starts with sg displays. When filing support requests, provide this ID.

You can edit the Time Zone field.

1. Click the pencil icon to the right of the Time Zone field.
2. Select the world time zone in which your preferred company location conducts business from the Time Zone dropdown menu. Other SendGrid features, like Statistics and scheduling sends in Marketing Campaigns use this value. Set your time zone to the same as your preferred company location. If your scheduled sends or statistics appear incorrect, verify your time zone.
3. To keep the changes, click Save or, to discard the changes, click Cancel.

This section contains the identifying data for your company: its name, billing address, and website.

To set or update the name of your company, follow these steps.

1. Click the pencil icon to the right of the Name field.
2. Type the legal or DBA name of your company in the Name field.
3. Once you change the company name, click Save to keep, or click Cancel to discard, the changes.

To set or update the billing address for the preferred location where your company conducts business, follow these steps. The preferred location could be the corporate headquarters, a regional office, or a local office.

1. Click the pencil icon to the right of the Address block.
2. Type the first line of the address in the Address 1 field.
3. Type the second line of the address in the Address 2 field.
4. Type the city of the address in the City field.
5. Type the state or province of the address in the State field.
6. Type the country of the address in the Country field.
7. Type the postal or ZIP code of the address in the Zip field.
8. Once you change the address, click Save to keep, or click Cancel to discard, the changes.

To set or update the website of your company, follow these steps.

1. Click the pencil icon to the right of the Website field.
2. Type the the URL of your company website in the Website field.
3. Once you change the website URL, click Save to keep, or click Cancel to discard, the changes.