Recognition
Twilio Messaging
New feature
The next generation of business text messaging services
Build deeper customer relationships at scale with a messaging platform based on trust and compliance, quality and scale, and seamless omnichannel engagement.
Omnichannel messaging on a scalable platform
Messaging is a centralized business messaging platform to engage customers across their preferred channels. Our enterprise-ready APIs and scalable software are powered by an intelligent network that monitors over 2+ billion data points daily, enabling unrivaled reliability at any scale.
167+ billion
messages sent and received yearly
180+ countries
within your reach
99.95% +
monthly API uptime
4,800
global carrier connections
APIs
Developer-friendly APIs for any scale
Programmable Messaging API
Deliver text messages across preferred channels with an API for one-way, transactional messaging.
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One API for transactional SMS, MMS, RCS, and WhatsApp messaging.
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Build business messaging solutions for alerts and notifications, promotions, and marketing messages.
Conversations API
Deliver text messages across preferred channels with an API for two-way messaging.
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A single API for conversational chat, SMS, MMS, WhatsApp and Facebook Messenger
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Build conversational messaging solutions for customer care, conversational commerce, and other business needs.
Verify API
Send one-time passwords (OTP) with a turnkey API for onboarding and verification use cases.
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A fully managed API for multichannel one-time password (OTP) delivery.
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Verify offers the scale of Twilio Messaging with a purpose-built solution for two-factor authentication (2FA) and fraud protection.
Need help building? No problem.
Work with one of our trusted partners to get coding support or explore a pre-built messaging solution.
Platform
A business text messaging platform with trust and compliance, quality and scale, and seamless omnichannel engagement
Access trusted messaging ecosystems
Engage customers with verified messaging over routes that protect consumers from spam and unwanted messages. Our simplified onboarding within Trust Hub, along with our compliance and privacy software, ensures you're set up for secure engagement.
Reach customers every time with quality messaging
Our platform of APIs and software for connectivity, routing algorithms, and message transparency optimizes unparalleled deliverability and throughput using our global network of tier-1 carriers, an industry leading set of data signals, and real-time routing.
Engage customers when and where they prefer
Build business messaging solutions for customer care, conversational commerce, and transactional messaging with APIs that integrate with the most popular messaging channels like conversational chat, SMS, MMS, WhatsApp and Facebook Messenger—all from one platform.
Optimize your business messaging strategy with AI
Leverage AI to optimize deliverability with our real-time routing algorithms, prevent fraudulent traffic with SMS Pumping Protection, and detect issues as they occur to save time as you scale. Plus, with the CustomerAI Perception Engine, you can leverage natural language processing (NLP) to extract relevant customer data from your voice interactions and use it to build rich customer profiles that power precise campaigns.
New feature
Modernize your messaging with Rich Communication Services (RCS)
Create more interactive messages with your customers globally. See how RCS with Twilio can provide branded communications, greater deliverability, and improved customer engagement.
Channels
Reach customers on their favorite channels from a single platform
Resources
How to be successful with text messaging for your business
Study
Messaging Total Economic Impact™
See how Twilio Messaging led to a 3% increase in messages delivered and 132% ROI.
Guide
SMS Marketing Guide
A blueprint for adding SMS marketing to your customer communications strategy.
Report
Conversational Messaging Trends
Learn about the future of buying experiences and how it all starts with messaging.
Whitepaper
Twilio Messaging Reliability
See how Twilio solves the complexities of SMS deliverability at scale, through our Super Network.
Whitepaper
Choosing an SMS API
What are the capabilities you need to look for when evaluating an SMS API provider.
Guide
Guide to US SMS compliance
Understand A2P messaging, TCPA & CTIA guidelines, opt-ins & opt-outs for business messaging.
Pricing
Next-generation business messaging services, simple pricing
Only pay for what you use with no subscriptions. Additional volume and committed use discounts are available as you scale.
New
Introducing Twilio Messaging Engagement Suite
Get simpler development, quicker time to market, and higher deliverability rates.* See how Message Scheduling, Link Shortening with Click Tracking, advanced data, and real-time dashboards can benefit your business.
* In an evaluation of more than 63M messages sent through Twilio with shortened hyperlinks, messages with shortened hyperlinks by 3rd party Link Shorteners were filtered at 1.96% or 28x the rate of Twilio which was filtered at a rate of 0.07%