Facebook Messenger for business Beta

Facebook Messenger for business, built to scale

Reach and support customers on Facebook Messenger. For speed to market and scale, build with the Conversations API.
Illustration of a retailer sending personalized messages to a customer about an item they wanted.

Boost sales and support with Facebook Messenger

Facebook Messenger lets you reach people where they spend time. The Conversations API enables conversational commerce and customer support across channels, all backed by industry-leading scalability.

APIs


Reach billions globally with one flexible API

Conversations api connecting with multiparty  through various channels

Conversations API

Drive engagement with cross-channel messaging that includes participant management and archived messages for Facebook Messenger, SMS, MMS, WhatsApp, and conversational chat.

Use cases


Drive conversions and customer satisfaction

Conversational commerce

Meet customers from Facebook search, ads, or profiles with rich messaging that answers questions, instills confidence, and drives sales.

Customer care

Elevate support with live assistance and self-serve resources directly from your Facebook page with quick replies.

Promotions

Deliver relevant offers as part of a single conversation with each customer, with rich images and emojis to activate and reengage.

Lead generation

Simplify your customer acquisition by driving leads from ads that click to Facebook Messenger.

Developer resources


Read the Docs

Explore quick-start guides, code snippets, SDKs, and more in our comprehensive resource library to kickstart your build for Facebook Messenger with Messaging.

Create Address Configuration

// Download the helper library from https://www.twilio.com/docs/node/install
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const client = require('twilio')(accountSid, authToken);

client.conversations.v1.addressConfigurations
  .create({
     friendlyName: 'My Test Configuration',
     'autoCreation.enabled': true,
     'autoCreation.type': 'webhook',
     'autoCreation.conversationServiceSid': 'ISXXXXXXXXXXXXXXXXXXXXXX',
     'autoCreation.webhookUrl': 'https://example.com',
     'autoCreation.webhookMethod': 'POST',
     'autoCreation.webhookFilters': ['onParticipantAdded', 'onMessageAdded'],
     type: 'sms',
     address: '+37256123457'
   })
  .then(address_configuration => console.log(address_configuration.sid));
Conversations api using 2-way communication with rich media

Facebook Messenger made easy with the Conversations API

Reach customers globally on Facebook Messenger with a single cross-channel API. Join the beta to access Twilio’s API, platform, and SDKs to build with best-in-class scalability and speed to market on your side.

Pricing


Only pay for what you use with simple pricing

Use the Conversations API with no subscriptions or commitments, just per-user pricing. Save with scaling discounts for ongoing and high-volume use.