Product changelog and announcements

Approved WhatsApp ISVs no longer need to fill out the WhatsApp Request Access form for new End Clients

Twilio will perform an additional 5% migration of Elastic SIP Trunking, Flex, Programmable Voice, and SIPREC for 24 hours on 1/9/2024

Shuttle Pay Connector, now in Public Beta, provides the ability to process charge and tokenization payment transactions using your payment gateway of choice supported on Shuttle-Global’s network.

Effective December 31, 2023, Twilio will end-of-life (EOL) the Voice Feedback API and the Feedback widget in Console under call logs. Going forward you can provide call feedback using the Call Annotations API.

We are excited to announce that the Google Dialogflow CX integration with Flex for Digital Channels is now in Public Beta. This integration is enabled by Twilio Conversations and uses the Twilio Dialogflow CX one-click integration. 

Customers can use their Google Dialogflow CX Virtual Agent in Flex for handling incoming chat conversations and can route the conversation to a live agent based on the escalation intent.

When the live agent handoff process is completed, agents can also view the conversation exchanged between the Virtual Agent and customer.

To learn more, see Google Dialogflow CX Native Integration in Flex for Virtual Agents.

Starting February 15, 2024, Twilio will reject GET requests with a non-empty body sent to Twilio REST API endpoints; this change is part of an infrastructure upgrade to enhance security and resilience, reinforce best practices, and mitigate any potential risks. After this date, these requests will return a Status Code 403 Access Denied message.

Klaviyo (Actions) Destination is now in Public Beta.

Klaviyo is a powerful email platform focused on ecommerce that helps companies make more money. It supports segmentation based on category and event triggers like product bought, page viewed, email engagement, or amount spent.

With this destination, you can send Engage audiences and rETL data to lists and profiles in Klaviyo. In addition to creating users in lists, you can also send Track events for each user.

For more information, see the Klaviyo Actions Documentation.

Segment's destination for Optimizely allows customers to send Segment profile data into Optimizely to power testing and experimentation.

This upgrade brings the destination into the Actions Framework and connects to the latest Optimizely SDK, providing improved performance, security, and implementation.

For more information, see the Optimizely Feature Experimentation (Actions) Destination Documentation.

The Read-only Admin role for Flex is automatically assigned to users with the Support role in Twilio Console and enables those users to:

• Launch Flex from Twilio Console
• View the configurations on the Admin dashboard (read-only)
• View real-time queue statistics
• View the list of agents on the Teams page

To learn more about this role, see Read-only Admin role. 

Flex Webchat 3.0 is now available in Public Beta. Webchat 3.0 is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without leaving your webpage. It is natively integrated with Flex UI, built on Flex Conversations, and hosted by Twilio.

Webchat 3.0 is simple to set up: you create a deployment key, connect it to a messaging address, and then copy the Flex-generated embed code to your website. Webchat 3.0 also includes enhanced security. You can use the out-of-the-box configuration or customize webchat with the Interactions API.

Webchat 3.0 is available on Flex UI 2.0.x and later.

To learn more and get started, see the Webchat 3.0 overview.