Twilio Global Infrastructure

Twilio powers 14T+ customer engagement API calls per year on our global cloud infrastructure.

Powering 2.1T+ digital interactions annually

Twilio is built on scalable, reliable, and flexible infrastructure that gives you the ability to deliver secure customer communications and personalized experiences for every customer.

167B+

messages sent/received yearly

 19.9B+

voice calls annually

 1.9T+

emails sent annually

4.8B+

customer verifications annually

Our data center locations

Map with data centers all over the world

Global reach and scale


Scalable infrastructure

Break free from tech provider limitations. Leverage Twilio’s hybrid cloud infrastructure, Super Network, and dedicated experts to scale your business.

Twilio Super Network simplifies carrier complexities. It provides the widest reach with 4,800 global carrier connections, partnerships with the four major ESPs (Gmail, Hotmail, Yahoo, iCloud), Meta & Google, and 100+ data sources.

Twilio’s global infrastructure handles more than 2.1T+ digital interactions annually across 300,000+ customers and 240+ countries and territories

Twilio has dedicated infrastructure experts with telephony, engineering, data science, compliance, legal, public policy, carrier relations,and product management backgrounds to help you scale your infrastructure.

15M+ messages sent per day

"As a small company, the cost of implementing an SMS infrastructure by ourselves would have been impossible. Twilio allowed us to use SMS with our customers and get up and running quickly, without putting a dent in our expenses."

Naomi Arnold, Customer Service, Airbnb.

Reliable and redundant


Reliable delivery

Twilio’s hybrid cloud infrastructure goes beyond enormous scale. We’re invested in ensuring our platform is reliable and always available — so you can send confidently, knowing every valuable communication is delivered.

Twilio has eight edge locations and multiple dedicated availability zones per edge. This makes Twilio resilient to natural disasters, equipment failure, or any other risks.

The Super Network reviews more than 900M data points daily across 8,000+ unique network monitors. It enables us to detect 99% of incidents before our customers do and 95% of incidents before carriers do.

The Super Network boasts an average route depth of four providers and is constantly optimizing downstream capacity for 50% utilization levels.

Twilio maintains an SLA of 99.95% for all customers, with the option for 99.99% SLA for clients who purchase the Enterprise or Administration Edition.

99% uptime and reliability

“We came to Twilio mainly for the reliability in service, because in our industry, it has to work all the time and everywhere in the world. One of the key features of Twilio is the ability to be international from day one.”

Pierre-Baptiste Bechu, Co-Founder, Aircall

Flexible and secure


Flexible connectivity

 Improve your connectivity and securely interact with customers. Select optimal connectivity based on proximity to your application and set up private connections to Twilio.

Twilio’s hybrid infrastructure combines the cloud with our data centers. You can choose to process your workloads in the data center closest to your consumers for the fastest and most reliable connection.

Protect your communications with Twilio Interconnect. Secure your communication traffic, get dedicated bandwidth, and have a more consistent network experience than the public internet.

Increase or decrease your usage without fear of outages or paying for unused capacity. Twilio includes 12 months of projected headroom to handle platform growth if a customer wants to scale aggressively.

90% average open rate

“We knew that we needed to pick a partner that had the reliability in terms of message delivery and also the underlying infrastructure to make us feel confident in what we were putting forth for our hosts and for our subscribers.”

Mike Donoghue, CEO and Co-Creator, Subtext

Infrastructure products


Learn more about Twilio's infrastructure

  • Twilio Interconnect logo
    Interconnect

    See how you can set up secure, private connections between your network and Twilio.

  • Twilio SendGrid Email API logo
    Email Infrastructure

    Check out the Twilio SendGrid email infrastructure and why we’re known for reliable delivery at scale.

  • Twilio Supernetwork logo
    Super Network

    Learn about Twilio’s Super Network—a reliable, global ecosystem of Tier-1 carriers.

  • Twilio Segment logo
    Segment Infrastructure

    Explore the Segment Customer Data Platform (CDP) infrastructure, which is the data layer of Twilio.

Getting started


It’s easy to get started with Twilio

It’s easy to get started with Twilio’s secure global platform. Create a free account to build a proof of concept and then scale your use case with our pay-as-you-go pricing