Twilio Changelog

Beginning March 16, 2022, for new customers only, Twilio SendGrid will begin limiting category statistics on a seven-day rolling basis. This means all categories will be available for the first seven days. After seven days, the top 100 categories will be retained for free customers, and the top 1,000 will be retained for paying customers.

Customers who require access to all category statistics can use the Event Webhook to retrieve and retain the data on their own systems as long as they save it within seven days of first sending the event.

Twilio SendGrid accounts created before March 16, 2022 will continue to have access to all category statistics during this phase of our changes to the category statistics system. Limitations for existing customers are planned to begin in Q2 2022.

For more information about how this change works, please see the "Limitations" section of our "Working with Categories" documentation.

Many customers find that Unique Arguments, which are not limited, are the best solution for their needs. See the "Categories vs Unique Arguments: Benefits & Limitations" blog post to better understand these two tracking tools.

Previously, requests that Twilio made to <Pay> action callback URL or <Autopilot> action callback URL have included encoded parameters. Twilio will start decoding parameters in responses. Your application will need to be updated to be resilient to this upcoming change by March 31, 2022.

As of March 15, 2022, Twilio Group MMS is limited to existing accounts until further notice. Twilio accounts that created Group MMS before March 15, 2022 can continue to use the Group MMS feature.

If you are new to Group MMS and attempt to use it, you will receive an error message that the service is unavailable. We are sincerely sorry for any disruption this may cause. For any questions, please contact the Twilio Support team.

Customers can now keep up with the latest Regulatory requirements by updating their Regulatory Bundles through Public API and Console using the new action required compliance information update experience. The new compliance information update workflow allows customers to continue provisioning new phone numbers for a specified amount of time while updating a Bundle Copy and submitting to Twilio for review.

The Conference Summary and Participant Summary from Conference Insights is now available via Event Streams. Both summary records return useful metadata about the conference and its performance. For more information see our docs.

The Conference Summary and Participant Summary from Conference Insights is now available via Event Streams. Both summary records return useful metadata about the conference and its performance. For more information see our docs.

A deleted call recording can now be fetched via Programmable Voice API using a new IncludeSoftDeleted querystring boolean param and set its value to true when fetching a recording resource or reading multiple recording resources. By default, fetching a deleted recording returns not found and deleted recordings are not returned in the list.

Prior to this release, when a recording was deleted, metadata was only available in the Twilio Console. With this change, recording metadata is also accessible and behaves the same for Programmable Voice API.

Note that when a recording is deleted, the recording media cannot be recovered and no storage cost apply. The recording is set to a status of “deleted” and the metadata is preserved for a period of 40 days, during which time the metadata is still available.

Flex Insights Historical Reporting now enables users of Analytics Portal outside of Flex to drill down to conversations in their hosted or self hosted Flex. When users click on individual calls, chats and emails in Historical Reporting they will no longer be sent to a standalone web application outside of Flex.

The Conversation screen in Flex provides more features, supports programmability and is integrated with other Flex features. All future improvements will also be added only to Flex’s Conversation screen. The conversation screen outside of Flex is now deprecated and will not get any new improvements.

We encourage existing customers to set up their Flex instance domain so they take advantage of this new feature. To keep the user experience intact users in all existing accounts by default drill down to the legacy conversation screen. Users in newly created accounts by default drill down to hosted Flex.

For more information check our documentation.

We’re excited to announce that Twilio Frontline, the programmable sales engagement solution, is now Generally Available. Twilio Frontline is a mobile-first application designed for salespeople to build personalized digital relationships with clients over channels like SMS, MMS, WhatsApp, Voice, and Chat while maintaining security and compliance.

See our blog for more details, check out our interactive demo to see it in action, or head over to our docs to learn how you can get started.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.30.

This release of Flex UI includes Real-Time Queue Monitoring GA.This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA.

For more information check our documentation. Check how to enhance and customize queues monitoring programmatically.

For more details on this release, please visit the release notes for Flex UI.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.