Flex UI 2.10.0 is now available

We’re excited to announce that Flex UI 2.10.0 is now available.

This release includes the public beta release of a new Teams view that enables you to organize agents into teams, allowing supervisors to view, filter, and interact with their agents more efficiently. You’ll also notice a public beta feature that enables agents to natively view Flex UI in Español (México) or Português (Brasil). 

In the next few weeks, you’ll receive upcoming enhancements that will only be available on Flex UI 2.10.0 and later. These enhancements include the ability to classify customer interactions by topic and subtopic in Agent Copilot, and Webchat 3.0 support for configurable pre-engagement forms and context as well as a new end chat button for customers. Watch the coming soon section of the release notes for details as these updates become available.

For complete details, see the Flex UI release notes for 2.10.0.