Twilio Sub-Processors
Last Updated: September 2026
Third Party Sub-Processors
Twilio uses the third party companies below (each, a “sub-processor”) to process personal data (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in strict accordance with the terms of a written contract between Twilio and the sub-processor.
Twilio imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. Further information relating to sub-processor security measures can be found via the external links below.
Where the engagement of a sub-processor requires the cross-border transfer of personal data, Twilio has performed Transfer Impact Assessments for such data transfer.
Twilio maintains an up-to-date list of the names and locations of all sub-processors below. Twilio customers may subscribe to notifications of sub-processor changes to receive updates.
Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer’s agreement with Twilio.
Please note that telecommunications providers used by Twilio are not processors of Twilio or sub-processors of our customers. Additional information about this position can be found here.
|
Subprocessor |
Service(s) |
Processing Activities |
Location(s) of processing |
Links |
|---|---|---|---|---|
|
Adaptive Mobile (ENEA) |
Programmable Messaging |
Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services |
USA |
|
|
Amazon Bedrock |
Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services |
USA |
||
|
Anthropic |
Anthropic provides AI functionality including LLM models for specific Twilio Products and Services |
USA |
||
|
AWS |
All Services & Products |
AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services |
USA*, EU, AU |
|
|
AWS |
Email (SendGrid) |
AWS route and transmit emails for specific Twilio Products and Services |
USA, EU |
|
|
AWS |
Marketing Campaigns (SendGrid) |
AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services |
USA |
|
|
AWS |
Programmable Video |
AWS provides streaming and interactive video functionality for Twilio Products and Services |
USA* |
|
|
AWS |
Programmable Voice |
AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services |
USA* |
|
|
Clickhouse |
All Products |
Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services |
USA, EU |
|
|
Datadog |
Segment |
Datadog monitors of platform security and system health for specific Twilio Products and Services |
USA |
|
|
Deepgram |
Programmable Voice |
Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services |
USA |
|
|
DVELP/Sabio |
Twilio Flex |
DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services |
UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) |
|
|
Elastic |
Stytch by Twilio |
Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services |
USA |
|
|
ElevenLabs |
Conversational Intelligence |
ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services |
USA |
|
|
Fivetran |
Stytch by Twilio |
Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services |
USA |
|
|
GoodData Corporation |
Twilio Flex |
GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services |
USA |
|
|
|
Programmable Voice; |
Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services |
USA* |
|
|
|
Segment; Twilio Engage |
Google provides database storage, compute resources, and query processing for specific Twilio Products and Services |
USA or EU (Zurich & London) as selected by Customers |
|
|
Google RCS |
Verify |
Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services |
USA, South America: |
|
|
Hex |
Stytch by Twilio |
Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services |
USA |
|
|
Honeycomb |
Stytch by Twilio |
Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services |
USA |
|
|
Lakera |
Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services |
USA |
||
|
Meta |
Whatsapp Channel |
Meta Routes, transmits and delivers messages for specific Twilio Products and Services |
USA |
|
|
Microsoft Azure |
Conversational Intelligence |
Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services |
USA, EU |
|
|
Microsoft Azure |
Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services |
USA |
||
|
Mintlify |
Stytch by Twilio |
Mintlify provides service documentation management for specific Twilio Products and Services |
USA |
|
|
OpenAI |
OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services |
USA |
||
|
Plain |
Stytch by Twilio |
Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services |
UK |
|
|
Postmark |
Stytch by Twilio |
Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services |
USA |
|
|
Sinch |
Stytch by Twilio |
Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services |
USA |
|
|
Slack |
Stytch by Twilio |
Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services |
USA |
|
|
Snowflake |
Marketing Campaigns (SendGrid) |
Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services |
USA |
|
|
Snowflake |
Stytch by Twilio |
Snowflake provides data warehousing and data storage services for specific Twilio Products and Services |
USA |
|
|
Svix |
Stytch by Twilio |
Svix delivers real-time system alerts and notifications for specific Twilio Products and Services |
USA |
|
|
Temporal Cloud |
Flex |
Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services |
USA |
|
|
VoiceBase |
Programmable Voice; |
VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services |
USA |
* If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse. At this time, all other data relating to your account and use of the Twilio Services will continue to be processed in the United States to allow Twilio to continue to provide and improve our Services to you.
|
Subprocessor Name |
Service(s) |
Processing Activities |
Location |
Links |
|---|---|---|---|---|
|
DataBank |
Sendgrid Services |
Hosting services and storage. |
North America |
|
|
Lumen |
Sendgrid Services |
Hosting services and storage. |
North America |
|
|
Digital Realty |
Sendgrid Services |
Hosting services and storage. |
North America / EU |
|
|
Twilio Inc. |
All Services |
If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services |
USA* |
* If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse. At this time, all other data relating to your account and use of the Twilio Services will continue to be processed in the United States to allow Twilio to continue to provide and improve our Services to you.