Event Streams

Unlock the power of your communications data

Empower your teams with accurate and consistent customer data by consuming a configurable, centralized stream of Twilio event data.

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Image of a user interface showing customer data being collected from communications through a configurable, centralized stream of Twilio event data.

Easily build on Twilio data

Illustrated stream interaction on Twilio’s customer engagement platform through a single integration to minimize your overhead and simplify your codebase.

Flexibility and control

Stream every interaction sent or received on Twilio’s customer engagement platform through a single integration to minimize your overhead and simplify your codebase.

Data access and clarity

Easily consume and leverage data from multiple Twilio products with consistent metadata and well-defined, versioned schemas.

Data confidence

If your system goes down, we will queue events and deliver them as soon as your system is available, with an at-least-once delivery guarantee of up to 4 hours.

“Event Streams reduces the complexity of our systems by allowing us to easily subscribe to whatever Twilio data we need, with a consistent schema. We're excited for the flexibility and efficiency this gives us in the future as new use cases arise.”

Pierre-Baptiste Béchu, Director of Platform & Infrastructure, Aircall

Your customer data— wherever you need it

Operations

Get visibility into your system performance so that you can identify, log, and troubleshoot issues.

Support

Optimize your workforce by aggregating and visualizing call center performance on near real-time dashboards.

Marketing

Enrich your understanding of how you’re interacting with customers to make improvements to their journey.

Compliance

Reliably access and log interactions with your customers for regulatory compliance audits and training.

What is an event?

Events are data records of specific occurrences that take place within Twilio along with their context. Event Streams supports events across Twilio products, like when a call is completed, a message is delivered, or a task is queued.

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