Product changelog and announcements

UPDATED MIGRATION SCHEDULE: On 23 January 2024 Twilio will be updating the media IPs and port ranges for SIP and Voice SDK calls in all regions to 168.86.128.0/18 and expanding the UDP port range to 10000-60000. Old IP and port ranges will no longer accept or send traffic after this date. Before this new migration date, we'll perform two days of testing with limited traffic, impacting Flex, SIP, and Voice SDK calls using the old IP and port ranges. Learn more.

Beginning September 27, 2023, SendGrid accounts on the Azure Marketplace will migrate from legacy plans to modern SendGrid plans. This migration may cause a price change for some customers.

Use Linked Events to enrich real-time event streams with entities from your data warehouse to your destinations. Linked Events Private Beta is available to the following tiers:

1. Unify + 

2. Engage Foundations (Audience and Journeys)

3. Engage Premier (Audience, Journeys, and Channels)

To learn more, visit the Linked Events Overview documentation and setup guides:

• BigQuery setup

• Snowflake setup

• Redshift setup

A WhatsApp Sender’s current status, messaging limit, and quality rating can now be viewed in the Twilio Console on the WhatsApp senders page.

As of Monday September 18th, the Reassigned Number package within the Lookup API is now available in Public Beta!

Reassigned Number allows you to Query the Lookup API with a phone number and the date you last verified consent to contact that user, and we will tell you whether the phone number has been reassigned to a new user since that date. Successfully querying this API prior to contacting a user grants you Safe Harbor from TCPA Violation Fees imposed by the FCC.

Additional Documentaion on this feature can be found here.

The Source Overview page now allows users to view a chart of source volume data (and accompanying event information), enabling them to view spikes and drops in a particular source’s volume over various time periods.

The information displayed in the image is representative of a customer’s Successfully Received step in Delivery Overview.

We are excited to announce that the Twilio Event Streams is now Generally Available. Based on feedback from our beta release, Event Streams now offers more capabilities to seamlessly funnel your Twilio event data right into your existing infrastructure. 

What’s New in GA:

• Event Streams now supports 80+ event types across 10+ Twilio products, significantly expanding on use cases you could build. 
• Adding  Segment Sink allows you to stream events to 400+ destinations as well as use Segment Unify to build a complete view of your customer journey. 
• General Availability means that you can expect a resilient and scalable service. 
• We also eliminated Sink Validation, simplifying the Sink configuration process. 
• Added on-demand test events to verify your sink connections are working correctly

To learn more about the changes released as part of GA, please visit our Event Streams GA Migration Guide.

In support of our customers’ ongoing enablement of HIPAA compliance, Segment now allows you to encrypt sensitive user data when sending data to event stream, cloud-mode Destinations.

For more information, refer to the HIPAA Eligible Segment documentation and Architecting for HIPAA.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations.

Databricks as a Reverse ETL source is now Generally Available.