Twilio Changelog

When users message a business from a "Click to WhatsApp" advertisement, Twilio will now pass additional information to inbound message webhook regarding the advertisement the user clicked on. This allows businesses to create workflows in WhatsApp that intelligently respond based on the originating advertisement. Businesses can also better understand their advertisement’s performance by tracking user responses to an advertisement.

To learn more about the new properties that are included on our request to your webhook, visit https://www.twilio.com/docs/messaging/guides/webhook-request#whatsapp-specific-parameters.

The Generic Pay Connector is now available in Public Beta. The Generic Pay Connector is responsible for collecting sensitive payment information in a PCI compliant manner and passing it downstream to the payment processor of your choice - configured by you within the connector.

This connector supports 2 transaction types: charge and tokenization. The API provides flexibility to the payment processors to define the nature of the transaction taking place.

With the release to Public Beta, a new generic endpoint “/” is available and the transaction type is now a method within the generic endpoint. With that, legacy endpoints - “/charge” and “/tokenize” available in the Generic Pay Connector are going to be deprecated in the next 30 days. Applications using legacy endpoints in private beta would need to be modified to consume from the root endpoint “/”.

With this release, there is also support for passing custom parameters in the request to the payment processor. These features are supported for both <Pay> verb and Agent Assisted Pay.

Learn more about this feature in our API docs.

To simplify your console experience and eliminate redundancy, the SIP Trunking Call Log page has been removed as of 3/28/2022. All information for SIP Trunking Calls can be found on the Call Log page.

Twilio SendGrid's SAML-based Single Sign-On (SSO) is now generally available with support for just-in-time (JIT) provisioning, multiple Subuser access, and dedicated integration guides for the Okta and Azure Active Directory identity providers (IdP)s.

Twilio SendGrid SSO integration allows you to securely and centrally control access to your SendGrid account and streamline password management with your IdP of choice.

With the latest release of Twilio SendGrid SSO, you can now:

• Automatically provision users with JIT support, reducing the time you spend adding users to the Twilio SendGrid application.
• Assign multiple Subusers to a single SSO teammate, improving access flexibility while still restricting the scope of their actions.
• More easily integrate SSO with dedicated guides for the Okta and Azure IdPs — official integrations for both IdPs will soon follow.

Send one-time-passcodes to your WhatsApp users instantly with the Verify API. Check out our documentation to learn more.

Twilio SendGrid's Deliverability Insights is now generally available. Deliverability Insights is a streamlined in-app dashboard that empowers you to monitor and optimize your email program health. Deliverability Insights provides an actionable view of your email delivery performance over time with metrics segmented by top mailbox providers and consultative tool tips sourced from the email experts.

Deliverability Insights also includes new Bounce Classifications, which categorize more than 30 million cryptic SMTP responses into 7 digestible categories, helping you understand why messages are bouncing and what you can do about it.

TaskRouter now offers dedicated properties in the Workflow filter target to improve support for use cases where the agent is already known, e.g., because the customer previously spoke to that agent (‘last agent routing’) or has an existing relationship with that agent / advisor (‘preferred agent routing’).

Developers can utilize properties for either the agent’s Worker SID or Worker friendly_name in a Workflow filter target and specify the respective value on the Task.

Utilizing this feature will yield significant performance improvements over the general evaluation logic and prevent latencies during routing and assignment of such Tasks.

To learn more about the TaskRouter Known Agent Routing feature, please refer to our documentation on Known Agent Routing.

We’ve implemented some updates to Twilio Account Insights within the console—bringing improved clarity and discoverability to insights and improving your experience for managing these insights. Billing, Reseller, and Audit Insights are now broken out as individual sub-items under Insights, in the left hand navigation of Console. These insights products are also discoverable via the “Search” function on our console. The previous Audit console interface now automatically redirects to the new Audit Insights location. All Twilio customers have access to these Insights; however, an Editions package is required in order to edit and/or save filters.

Programmable Chat Channels that are "public" can now be easily migrated to Twilio Conversations. Introducing: the Chat Channel Migration API! Previously, it was necessary to write a lengthy migration script for any "public" Channels that needed to be moved to Conversations. Now, you can change the type of the Channel from "public" to "private" with a single API call, which immediately makes them available in your Conversations application.

If you haven’t begun your migration to Conversations from Programmable Chat, time is running out! Follow this link to our Migration Guide to plan your switch. Read more about our sunsetting process for Chat.

Media Streams can now be started and stopped via API. This allows you to start a stream on a phone call and send that stream to a secure websocket. You can also stop streams started via the <Start><Stream> TwiML instruction.

For more information see our docs.