Twilio Changelog

Link Shortening is now accessible in public beta on the Programmable Messaging API. This functionality enables you to programmatically shorten long links with your own company branded domain without any extra API calls. You can also set up your webhook to receive click events when recipients of the messages click on the shortened link.

Read our API documentation to get started.

Twilio SendGrid will retire Email Monitor on December 13, 2022. Email Monitor allows customers to retrieve a sample of their Subusers' emails for reputation monitoring. Due to low adoption, we will remove Email Monitor as part of our work to simplify and improve the Twilio SendGrid user experience.

On December 13, 2022, you will not be able to use or access Email Monitor. If Email Monitor is essential to your experience, please adapt your workflow or build a custom solution to fit your needs prior to this date.

Twilio has updated its Text-to-Speech offering adding support for new Amazon Polly Neural Voices. This release includes higher quality voices for the following languages: French (Canada) (fr-CA), English (UK) (en-UK), German (de-DE), English (India) (en-IN), Hindi (hi-IN) and Spanish (US) (es-US).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes or using Studio <Say> Widget. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

Monitor fraudulent attempts to send SMS that were detected and blocked by Verify Automatic SMS fraud detection (ASFD), Geo-permissions, and more.

Check it out on the console and read our documentation to learn more.

Twilio Frontline's web client (beta) now supports browser push notificaations on Chrome, Edge, and Firefox. The web interface will now also indicate new unread message counts in the primary navigation and browser tab.

Twilio SendGrid no longer supports SendGrid for New Relic and the related integration features as of August 30, 2022.

Effective August 30, 2022, Twilio SendGrid removed New Relic integrations and dashboard. If you used New Relic integrations to review your email program metrics, please use Deliverability Insights for a streamlined, in-app view of your email delivery performance over time.

This removal does not affect your ability to send mail.

Message Scheduling can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.

Twilio Verify has released Automatic SMS Fraud Detection to help you combat fraud and improve your SMS OTP conversion rate. This feature works automatically at no additional cost.

• Read our blog about how it has already helped some customers reduce their daily spend by as much as 35% and doubled their conversion rate in certain countries.
• Check out our docs for feature details.

Twilio has implemented an urgent precautionary measure to protect Programmable Messaging accounts created before April 2019 from possible exploitations of their service by automatically disabling unused SMS Geo Permissions. We’re taking this action to protect customers from potential fraud known as SMS Traffic Pumping. Given the rise of fraud in the ecosystem, we want to help ensure that we minimize potential exploits and reduce the risks faced by our customers. Disabling destination countries your business doesn’t serve or uses infrequently is an additional line of defense against fraudulent activity. See this Help Center article for more information on SMS Traffic Pumping Fraud and how to protect your applications from it.

Why only accounts created before April 2019?

Accounts created during and before March 2019 previously had SMS Geo Permissions enabled globally by default. For our customers’ convenience and protection, Twilio will disable SMS Geo Permissions on a one-time basis for country destinations to which messages have not been sent in the 30 day period from 23 July 2022 to 22 August 2022. This one-time action on accounts will begin on 25 August 2022 and end on or before 9 September 2022.

If needed, you can enable or disable SMS Geo Permissions to any country at any time in Twilio Console by following the steps in this Support Article.

Twilio Message Scheduling is now generally available for use!

Message scheduling enables developers to schedule and send an SMS, MMS or WhatsApp for a time in the future, all within a single API call. Iterations since our beta release include adding support for HIPAA Eligibility, enabling a scheduled message to send 15 min in advance (previously 60 min), and increasing the account usage limitations to enable higher volume sending.

For more information, see the Message Scheduling Documentation.