Trend 04

Brands believe they’re doing well with privacy and data, but consumers demand better.

Our Take

Companies that say their consumers demand greater privacy, compared with consumers who say they want companies to do more to protect their privacy.

71 % der Verbraucher geben an, dass sie mehr Datenschutz von Marken wünschen.

Latin American consumers demand privacy and transparency

Im Durchschnitt vertrauen 23 % der Verbraucher weltweit darauf, dass Unternehmen ihre Privatsphäre schützen.

Explore the regional data

Filter by region:
Filter by country:

Engagement Builder Spotlight

Seal:
Region: North America
Profile:

The Trevor Project: Texting to Save Lives

five customer engagement trends for 2022

Read the full report

Download our State of Engagement Report for in depth analysis of the future of digital engagement.

Get In Touch

State of Customer Engagement Report 2021

Download the report to gain insight to the full findings from 3,000 leading decision makers and 4,500 consumers.

We’ll reach out to you about your request and share content and updates about Twilio products as you build the future of communications. We use your information according to our privacy policy. You can update your preferences at any time.