Trend 01
There’s a massive
There’s a massive
ROI for digital
engagement.
Greater investment has led to increased revenues for those that embrace digital engagement.
![](/content/dam/twilio-com/global/en/static-pages/state-of-customer-engagement-report/assets/images/woman-smiling-glasses.jpg)
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Our Take
Number of years that the pandemic has accelerated companies’ digital transformations
Die Investitionen in die digitale Kundeninteraktion werden sich bis 2025 voraussichtlich fast verdoppeln .
Twilio digital interactions triple
Digital interactions on the Twilio platform in 2019, 2020, and 2021
Colombia leads the way on increased revenue
Die Region Asien/Pazifik und Japan verzeichneten eine Beschleunigung der Strategie zur digitalen Transformation um 7 Jahre .
Explore the regional data
Filter by region:
Engagement Builder Spotlight
Seal:
Region: Europe
Logo:
![](/content/dam/twilio-com/global/en/static-pages/state-of-customer-engagement-report/assets/images/logo-allianz.png)
Profile:
Allianz Direct: Contact Center Transformation in Under a Year
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