Background
With Google phasing out cookies sometime next year, brands are rushing to capture first-party data to continue personalizing customer experiences. While this transition is a challenge, it’s also an opportunity for brands that are recognizing that the value of first-party data vastly surpasses that of third-party cookies.
And yet, collecting data matters only if you have the ability to use it. As businesses increasingly rely on first-party data for personalization, investing in the right communication tools becomes crucial to maximize data benefits and provide exceptional customer experiences and marketing results.