Trend 05

Digital fatigue
is real.

Companies need to future-proof against it by finding better ways to engage

Our Take

Percentage of consumers who say they’ve experienced digital fatigue in the past month

47% of Gen Z experienced digital fatigue in the past 30 days

Digital fatigue varies across borders

Digital fatigue is at its highest in France, with 47% of consumers reporting having felt it recently

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Engagement Builder Spotlight

Seal:
Region: Asia-Pacific and Japan
Profile:

Electrolux: Rapid Contact Center Replacement in a Crisis

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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