Trend 01

There’s a massive
ROI for digital
engagement.

Greater investment has led to increased revenues for those that embrace digital engagement.

Our Take

Number of years that the pandemic has accelerated companies’ digital transformations

Investment in digital engagement is set to nearly double by 2025

Twilio digital interactions triple

Digital interactions on the Twilio platform in 2019, 2020, and 2021

Colombia leads the way on increased revenue

The Asia Pacific/Japan region saw a 7-year acceleration in digital transformation strategy

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Engagement Builder Spotlight

Seal:
Region: Europe
Profile:

Allianz Direct: Contact Center Transformation in Under a Year

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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