Trend 05

Digital fatigue
is real.

Companies need to future-proof against it by finding better ways to engage

Our Take

Percentage of consumers who say they’ve experienced digital fatigue in the past month

El 47% de la generación Z experimentó fatiga digital en los últimos 30 días

Digital fatigue varies across borders

La fatiga digital está en su punto más alto en Francia, pues el 47% de los consumidores informa haberla sentido hace poco

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Region: Asia-Pacific and Japan
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Electrolux: Rapid Contact Center Replacement in a Crisis

five customer engagement trends for 2022

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