Trend 05

Digital fatigue
is real.

Companies need to future-proof against it by finding better ways to engage

Our Take

Percentage of consumers who say they’ve experienced digital fatigue in the past month

47% des personnes issues de la génération Z ont connu une fatigue numérique au cours des 30 derniers jours

Digital fatigue varies across borders

La fatigue numérique est à son plus haut niveau en France, avec 47% des consommateurs qui ont récemment signalé l'avoir ressentie

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Engagement Builder Spotlight

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Region: Asia-Pacific and Japan
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Electrolux: Rapid Contact Center Replacement in a Crisis

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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