Trend 01

There’s a massive
ROI for digital
engagement.

Greater investment has led to increased revenues for those that embrace digital engagement.

Our Take

Number of years that the pandemic has accelerated companies’ digital transformations

Se prevé que la interacción digital para 2025 .

Twilio digital interactions triple

Digital interactions on the Twilio platform in 2019, 2020, and 2021

Colombia leads the way on increased revenue

La región de Asia-Pacífico y Japón experimentó una aceleración de 7 años en la estrategia de transformación digital

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Engagement Builder Spotlight

Seal:
Region: Europe
Profile:

Allianz Direct: Contact Center Transformation in Under a Year

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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