Twilio is again named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS

Learn more about why we are recognized in the Magic Quadrant, and why we ranked #1 in four of the six Critical Capabilities Use Cases.

Twilio positioning on Magic Quadrant for CPaaS

Twilio was positioned highest for Ability to Execute and placed first for four of six Use Cases in the Critical Capabilities report

Understanding the Gartner Magic Quadrant for CPaaS and Critical Capabilities reports

  • The Gartner Magic Quadrant for CPaaS, first released in 2023, evaluates the CPaaS providers to determine their ability to execute and completeness of vision. The 2024 report examined the strengths and cautions of 11 vendors.
  • The Critical Capabilities is an essential companion to the Gartner Magic Quadrant. This methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.

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IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment, May 2023, IDC #US50607923. IDC Worldwide Customer Data Platform Applications Software Market Shares, 2022: Continued CDP Growth to $2.7 Billion Proves Value of Unified Data for CX and Digital Business, June 2023, IDC #US50861023.

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