Product changelog and announcements

Built on Segment’s Actions framework, these conversions destinations provide flexibility in how events and properties are identified as conversions.

These destinations send hashed and encrypted first-party conversion data in real-time to Facebook, Google, and TikTok respectively. Once in the downstream tool, you can use the data for ad measurement, campaign optimization, and reporting.

For more information, check out each destination’s documentation:

• Google Enhanced Conversions Destination
• Facebook Conversions API Destination
• TikTok Conversions Destination

The Google Analytics 4 destination lets you send data to the fourth version of Google's widely-used analytics platform, taking advantage of its powerful new features.

New users can implement easily, and current users can migrate without making any changes to the events and properties they are already collecting.

For more information, see the Google Analytics 4 documentation.

A deleted call recording can now be fetched via Programmable Voice API using a new IncludeSoftDeleted querystring boolean param and set its value to true when fetching a recording resource or reading multiple recording resources. By default, fetching a deleted recording returns not found and deleted recordings are not returned in the list.

Prior to this release, when a recording was deleted, metadata was only available in the Twilio Console. With this change, recording metadata is also accessible and behaves the same for Programmable Voice API.

Note that when a recording is deleted, the recording media cannot be recovered and no storage cost apply. The recording is set to a status of “deleted” and the metadata is preserved for a period of 40 days, during which time the metadata is still available.

Flex Insights Historical Reporting now enables users of Analytics Portal outside of Flex to drill down to conversations in their hosted or self hosted Flex. When users click on individual calls, chats and emails in Historical Reporting they will no longer be sent to a standalone web application outside of Flex.

The Conversation screen in Flex provides more features, supports programmability and is integrated with other Flex features. All future improvements will also be added only to Flex’s Conversation screen. The conversation screen outside of Flex is now deprecated and will not get any new improvements.

We encourage existing customers to set up their Flex instance domain so they take advantage of this new feature. To keep the user experience intact users in all existing accounts by default drill down to the legacy conversation screen. Users in newly created accounts by default drill down to hosted Flex.

For more information check our documentation.

We’re excited to announce that Twilio Frontline, the programmable sales engagement solution, is now Generally Available. Twilio Frontline is a mobile-first application designed for salespeople to build personalized digital relationships with clients over channels like SMS, MMS, WhatsApp, Voice, and Chat while maintaining security and compliance.

See our blog for more details, check out our interactive demo to see it in action, or head over to our docs to learn how you can get started.

The Getting Started Guide gives self-service customers the option to be guided through a more managed onboarding path. It is comprised of three main components:

1. A new Workspace Strength score to guide the early customer journey and recommend the best next task;
2. Prescriptive, guided tasks taking users through improving their implementation, and thereby increasing their Workspace Strength;
3. A longer-form companion walkthrough guide  to help users discover how and why workspace strength should be improved.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.30.

This release of Flex UI includes Real-Time Queue Monitoring GA.This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA.

For more information check our documentation. Check how to enhance and customize queues monitoring programmatically.

For more details on this release, please visit the release notes for Flex UI.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

The Flex Plugins CLI is now compatible with the latest version (version 3) of the Twilio CLI. This release also contains fixes to security vulnerabilities and minor bug fixes.

Upgrade your plugins to the latest version of the Flex Plugins CLI to leverage this feature.

Twilio has updated its Text-to-Speech offering adding support for new Amazon Polly Neural Voices. This release includes higher quality voices for the following languages: English (New Zealand) (en-NZ), English (South Africa) (en-ZA), English (US) (en-US), French (Canada) (fr-CA), French (France) (fr-FR), German (de-DE), Italian (it-IT), Japanese (ja-JP), Korean (ko-KR), and Spanish (European) (es-ES).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console or by setting them in your TwiML <Say> attributes. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

Twilio has completed validation of the integration between Flex and Veridas Voice Biometrics digital authentication solution. Veridas allows agents to validate the identity of end users with 3 seconds of their voice in any language and assists with fraud prevention, processing data under strict data privacy standards.

To learn more about Veridas capabilities and how to enable it for your application, visit our integration documentation.