Product changelog and announcements

This update to the Salesforce (Actions) destination fixes several customer pain points, improves security, and adds new functionality. The Salesforce (Actions) Destination supports OAuth 2.0, delivers granular control over what data is sent through the API (helping customers work within rate-limited contracts efficiently), and provides several new customization options and quality-of-life improvements.

To learn more, read the Salesforce (Actions) Destination.

With these new Web- and Cloud-mode destinations, you can send your first-party data to Adobe Target. From there, A/B test, construct audiences, and personalize user experiences, all based on the profile information collected and defined in Segment.

Learn more in the documentation:

• Adobe Target Web
• Adobe Target Cloud

Twilio sells Call per second (CPS) which allows customers to increase the rate at which Twilio will execute new calls created via the Calls API. CPS is sold and billed in us1 and the CPS value is replicated to other Regions (e.g. au1/ie1) at no additional cost to allow customers to operate across all timezones. The replication of the CPS value also allows services to fallback to a different Region in the event that a Region becomes unavailable. Twilio has updated the Acceptable Use Policy regarding concurrent utilization of CPS across Regions; specifically persistent maximum utilization of CPS in multiple Regions concurrently is prohibited. For more information, see the Programmable Voice: No Concurrent Voice Calls per Second in Multiple Home Regions section of the AUP.

Segment's Google Ads Cloud Source is now powered by the latest Google Ads APIs. Google's Ads APIs are the next generation of their old AdWords APIs, which are scheduled to be deprecated on April 27, 2022. The Google Ads Cloud Source has been upgraded ahead of time to ensure that you can continue retrieving your data without interruption.

No action is required by customers to enjoy the benefits of the upgrade.

Twilio has completed validation of the integration between Flex and Lionbridge Language Cloud real-time language translation solution. Using a database of over 110 languages, this integration enables your agents to send SMS, Chat or WhatsApp messages in their native languages, and have customers read them and send return messages in their native languages.

To learn more about Lionbridge capabilities and how to enable it for your application, visit our integration documentation.

As previously communicated, the 2008 version of our Programmable Voice API has reached end-of-life and requests made to 2008 endpoints or resources will not receive responses. We have discovered a small subset of requests to 2008 resources that were not entirely shut down during the previously communicated end-of-life timeframe. Starting May 2, 2022 all requests to any 2008 Voice endpoint will receive a 404 response from Twilio.

Google deprecated Adwords v7 and Segment has updated its API integration to v9. This update allows customers using Google MCC to select any of the Google Ads accounts managed by their primary Google Ads account.

For more information, see the Google Adwords Remarketing List Destination documentation.

The Journeys feature has been updated to remove caps on the total number of journeys in a workspace and the number of steps in a journey.

The step counter has been removed from the Journey Builder canvas.

Additionally, the calculation of steps to Compute Credits is updated so that every two steps equal one Compute Credit.

To help you collect complete data so you can holistically understand your customers better, Segment updated the Zendesk Cloud Source to include 5 new collections:

• Ticket Forms
• Ticket Skips
• Organization Memberships
• Group Memberships
• Audit logs

For more information, see the Zendesk Cloud Source documentation.

Segment introduces data purge functionality, which increases the privacy and security of your customers’ data and contributes to data minimization practices.

Data purges let current and former Segment customers completely purge all customer data from Segment’s internal data stores. When you initiate a data purge, Segment removes all customer data associated with your workspace within 30 days.