Product changelog and announcements

Segment's Google Ads Cloud Source is now powered by the latest Google Ads APIs. Google's Ads APIs are the next generation of their old AdWords APIs, which are scheduled to be deprecated on April 27, 2022. The Google Ads Cloud Source has been upgraded ahead of time to ensure that you can continue retrieving your data without interruption.

No action is required by customers to enjoy the benefits of the upgrade.

Twilio has completed validation of the integration between Flex and Lionbridge Language Cloud real-time language translation solution. Using a database of over 110 languages, this integration enables your agents to send SMS, Chat or WhatsApp messages in their native languages, and have customers read them and send return messages in their native languages.

To learn more about Lionbridge capabilities and how to enable it for your application, visit our integration documentation.

As previously communicated, the 2008 version of our Programmable Voice API has reached end-of-life and requests made to 2008 endpoints or resources will not receive responses. We have discovered a small subset of requests to 2008 resources that were not entirely shut down during the previously communicated end-of-life timeframe. Starting May 2, 2022 all requests to any 2008 Voice endpoint will receive a 404 response from Twilio.

Google deprecated Adwords v7 and Segment has updated its API integration to v9. This update allows customers using Google MCC to select any of the Google Ads accounts managed by their primary Google Ads account.

For more information, see the Google Adwords Remarketing List Destination documentation.

The Journeys feature has been updated to remove caps on the total number of journeys in a workspace and the number of steps in a journey.

The step counter has been removed from the Journey Builder canvas.

Additionally, the calculation of steps to Compute Credits is updated so that every two steps equal one Compute Credit.

To help you collect complete data so you can holistically understand your customers better, Segment updated the Zendesk Cloud Source to include 5 new collections:

• Ticket Forms
• Ticket Skips
• Organization Memberships
• Group Memberships
• Audit logs

For more information, see the Zendesk Cloud Source documentation.

Segment introduces data purge functionality, which increases the privacy and security of your customers’ data and contributes to data minimization practices.

Data purges let current and former Segment customers completely purge all customer data from Segment’s internal data stores. When you initiate a data purge, Segment removes all customer data associated with your workspace within 30 days.

As per Internet Engineering Task Force (IETF) recommendations, Twilio strongly recommends the use of TLS version 1.2, and has deprecated default support for TLSv1.0 and TLS v1.1 when connecting your SIP Infrastructure to Twilio Programmable Voice. If your infrastructure requires TLSv1.0 or TLSv1.1, you can configure your Twilio Account to allow these deprecated versions in your console under Voice → Settings → Allow Deprecated SIP/TLS versions.

In order to reduce service disruptions for existing customers, we have already applied this configuration to existing accounts that have used or provisioned SIP Domains and/or Elastic SIP Trunks. You can review the setting in your Twilio console, and disable the configuration, if your SIP server is already using TLSv1.2. New accounts will not have this configuration applied, meaning that these accounts will be configured to use only TLSv1.2 by default. The ability to “Allow Deprecated SIP/TLS Versions” is available to these accounts, but if so, this configuration needs to be enabled in the account’s console.

For more information, see our documentation.

Video Insights brings self-service tooling to the Twilio Console to help you observe application usage and quality, discover trends across all your rooms and participants, and troubleshoot end-user issues. You can use Video Insights to build higher-quality video experiences for your customers, reduce churn, and scale confidently.

As part of the general availability launch, you will now have a revamped experience to filter and explore your rooms, dropdowns for segmenting your participants by signaling_region and end_reason via the Insights Dashboard, and much more.

Get started now by visiting Video Insights in the Twilio Console or refer to our blog post to learn more.

As per Internet Engineering Task Force (IETF) recommendations, Twilio strongly recommends the use of TLS version 1.2, and has deprecated default support for TLSv1.0 and TLS v1.1 when connecting your SIP Infrastructure to Twilio Elastic SIP Trunking. If your infrastructure requires TLSv1.0 or TLSv1.1, you can configure your Twilio Account to allow these deprecated versions in your console under Voice → Settings → Allow Deprecated SIP/TLS versions.

In order to reduce service disruptions for existing customers, we have already applied this configuration to existing accounts that have used or provisioned SIP Domains and/or Elastic SIP Trunks. You can review the setting in your Twilio console, and disable the configuration, if your SIP server is already using TLSv1.2. New accounts will not have this configuration applied, meaning that these accounts will be configured to use only TLSv1.2 by default. The ability to “Allow Deprecated SIP/TLS Versions” is available to these accounts, but if so, this configuration needs to be enabled in the account’s console.

For more information, see our documentation.