Twilio Changelog

The Client Insights preview API is officially end-of-life May 1, 2020 and will no longer respond to API requests. The preview API also powered the Client Insights Dashboard which has been removed from Console and now redirects to the Voice Insights Dashboard.

If your application is making requests to any of the preview API endpoints described below, you will need to migrate to the new API endpoint.

• Client Call Summary
  • https://preview.twilio.com/insights/Calls/{call_sid}/Summary
  • Call summaries for all call types are now provided via the Summary API
• Client Events
  • https://preview.twilio.com/insights/Calls/{call_sid}/Events
  • Call events for all call types are now provided via the Events API
• Client Metrics
  • https://preview.twilio.com/insights/Calls/{call_sid}/Metrics
  • Call metrics for all call types are now provided via the Metrics API
• Client Reports
  • https://preview.twilio.com/insights/Calls/Report
  • The Reports API is not being directly replaced at this time

If you need assistance moving your application over to the new endpoints we have created a migration guide to assist. For more information, see the initial end-of-life changelog entry and the preview API shutdown documentation.

Single Sends in Marketing Campaigns are now easier to find using new search and filter functionality. Users can search for a Single Send by name, or can filter to view all Single Sends by a particular status (draft, scheduled, or triggered) as well as by category.

With Flow publishing support built into the Studio REST API v2, you can now create, publish, and manage your Flows programmatically without having to log in to Twilio Console.

Flow definitions are exposed as JSON schemas and can be easily updated via the Twilio helper libraries and Twilio CLI.

With the new Flows endpoint you can

• Integrate Flow publishing into your CI/CD pipeline to automate Studio deployments
  
• Programmatically move Flows between accounts or subaccounts
• Create your own custom, branded Studio front-end UI

The Studio REST API v2 is now available on all customer accounts.

To learn more, read the announcement on our blog or try the quickstart.

Twilio Programmable Call Recordings now allows PCI compliant call recordings within the Twilio Programmable Voice environment. By providing a public key to encrypt recordings and enabling PCI Mode in Console, call recordings can be captured in a PCI compliant manner.

Traditionally, call recordings are used to analyze agent and customer interactions. However, they require special handling when capturing credit card information. To continue to record your voice calls and maintain PCI compliance within Twilio, you must have PCI Mode, Voice Recording Encryption and PCI compliance for Voice Recording enabled using Voice Settings Console page.

Once these settings are enabled on a project, Call Recordings will only be stored by Twilio for 72 hours and must be retrieved within this period. Once deleted, these recordings will no longer be recoverable by either Twilio Console or API request.

To learn more about Twilio PCI compliance and to access customer responsibility matrix, please vist https://www.twilio.com/pci-compliance

Twilio Bring Your Own Carrier (BYOC) Trunking for Programmable Voice is now Generally Available. BYOC Trunking is a distinct new offering that allows you to use your existing PSTN Voice Carrier partner(s), keep your phone numbers with that Carrier, and add Twilio Programmable Voice capabilities at your own pace.

• Add programmability to your existing Phone Numbers by redirecting incoming calls delivered by your PSTN Carrier to Twilio (Termination).
  
• Send outgoing calls directly to your PSTN Carrier, including redundancy and load-balancing across multiple SIP destinations, and use Twilio’s Super Network as a fallback (Origination).
• No porting is necessary.

Click here to learn more about BYOC Trunking.

Flex UI and Flex WebChat UI API References are now available starting from Flex UI v1.19 and Flex WebChat UI v2.4 here:

• Flex UI
• Flex WebChat UI

These API references describe all available public interfaces, methods and properties. It also includes a full list of registered Actions and their payloads, as well as a list of programmable components.

API references are available as Pilot. The Flex team looks forward to hearing your feedback and making further improvements. To submit feedback, use the feedback widget which you can find on each page of the API Reference.

You can now send and receive contact cards, also known as VCards or VCF (Virtual Contact Files), via WhatsApp! Contact cards let people easily share and add new contacts to their phone book.

When a user receives and taps on a vCard in WhatsApp, the app will render a preview and allow them to easily call or add the contact to their phone book.

In WhatsApp, VCards are useful for businesses that send links to users, but have not yet been able to become an Official Business Account. For these businesses, links will only be clickable when the business has been added as a contact.

To send a vCard, simply send it as a file as you would with any other media.

Previously for the Twilio console, we supported two factor authentication via SMS, Voice and the Authy app, to secure customer accounts. With this update, we added support for other TOTP-standard apps, so customers can bring their own authenticator apps to protect their Twilio account with 2FA. This expands the set of options available to customers to secure their login to the Twilio console. To use a TOTP-compliant app, you can enable two factor authentication (2FA) via User Settings, select ‘Another authenticator app’ for 2FA method and follow the steps for setup. For full details, read this help article.

Voice Insights Call Summary API responses now include new properties for calls placed using the Twilio Voice SDKs. The new fields are:

This Flex UI release brings the following features to Flex:

• Support for using Yarn as a package manager: Developers can manage their project dependencies using Yarn package manager. Yarn is now supported in the client libraries Flex UI 1.19 and Flex WebChat UI 2.4. Yarn can be used by updating any plugins to use the latest version of the Flex Plugin Builder. Visit our Yarn documentation for more details.
• Data sorting for Real-time Queues View: Developers have more control over the sorting and customization options for columns they add to the Real-time Queues View. You can learn more about this feature within our documentation.
• Handlebars dependency upgrade: We have upgraded Handlebars to 4.7.3 to fix critical security vulnerabilities exposed in previous versions of Handlebars. This may be a breaking change if you use certain undocumented Handlebars features. You can find more information about this change in the Handlebars changelog.

For a full changelog, visit client libraries release notes:

Flex UI 1.19

Flex WebChat 2.4