Product changelog and announcements

Link Shortening is now accessible in public beta on the Programmable Messaging API. This functionality enables you to programmatically shorten long links with your own company branded domain without any extra API calls. You can also set up your webhook to receive click events when recipients of the messages click on the shortened link.

Read our API documentation to get started.

Twilio SendGrid will retire Email Monitor on December 13, 2022. Email Monitor allows customers to retrieve a sample of their Subusers' emails for reputation monitoring. Due to low adoption, we will remove Email Monitor as part of our work to simplify and improve the Twilio SendGrid user experience.

On December 13, 2022, you will not be able to use or access Email Monitor. If Email Monitor is essential to your experience, please adapt your workflow or build a custom solution to fit your needs prior to this date.

Twilio has updated its Text-to-Speech offering adding support for new Amazon Polly Neural Voices. This release includes higher quality voices for the following languages: French (Canada) (fr-CA), English (UK) (en-UK), German (de-DE), English (India) (en-IN), Hindi (hi-IN) and Spanish (US) (es-US).

Try new enhanced voices in your IVR applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes or using Studio <Say> Widget. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

The Segment Public API enables customers to configure, manage, and scale their Segment implementations programmatically with a user-friendly API and more stable endpoints. As an upgrade to the existing Config API, customers can programmatically extend and duplicate existing schemas, instead of manual time-intensive processes in the UI.

The Public API addresses several customer issues concerning usability and speed while offering a broader range of configurations, better error-handling, and more interactive developer tooling.

For more information, see Segment’s Public API documentation and Public API Reference.

The Engage sync engine is incredibly powerful but previously lacked visibility into how long Audience syncs with downstream tools would last. Sync ETA aims to change that. This new feature shows dynamic ETAs for Engage Audiences syncing to downstream Destinations, offering customers granular observability that's now generally available.

Monitor fraudulent attempts to send SMS that were detected and blocked by Verify Automatic SMS fraud detection (ASFD), Geo-permissions, and more.

Check it out on the console and read our documentation to learn more.

Twilio Frontline's web client (beta) now supports browser push notificaations on Chrome, Edge, and Firefox. The web interface will now also indicate new unread message counts in the primary navigation and browser tab.

This month, five new partner-build integrations were released in beta and another two were moved to general availability:

Destinations:

• FullStory Cloud Mode (Actions, documentation) - Beta as of August 10
• Cordial (Actions, documentation) - Beta as of August 10
• Attentive Mobile (documentation) - Beta as of August 18
• Jimo (documentation) - Beta as of August 18
• Mixpanel (Actions, documentation) - Generally Available as of August 23
• MoEngage (Actions, documentation) - Beta as of August 26

Sources:

• Mixpanel Cohorts (documentation) - Generally Available as of August 23

For questions and support related to these destinations, please reach out to our partners.

Analytics.js Classic has entered an End of Service as of August 31, 2022.

This means that while you’re able to continue using it until the End of Life on February 28, 2023, Segment will no longer be maintaining or upgrading the Classic version of Analytics.js.

For more information, see the upgrade documentation, or view the blog post about the benefits of Analytics.js 2.0.

Twilio SendGrid no longer supports SendGrid for New Relic and the related integration features as of August 30, 2022.

Effective August 30, 2022, Twilio SendGrid removed New Relic integrations and dashboard. If you used New Relic integrations to review your email program metrics, please use Deliverability Insights for a streamlined, in-app view of your email delivery performance over time.

This removal does not affect your ability to send mail.