Product changelog and announcements

We are thrilled to announce that customers registering Brands and Campaigns for A2P Messaging can now set up subscriptions to events, which will notify when Brand or Campaign’s status changes. This setup and subscription is through Event Streams.

This new feature is designed to streamline your A2P registerations, making it easier than ever to manage your Brands and Campaigns. 

For more information on how to set up Event Streams and subscribe to notifications, be sure to check out our code samples and API guidelines in Twilio docs. 

Subscription Groups in Twilio Engage give you the ability to define different types of email categories that recipients can opt in and out of at any time through a custom user preference page.

For more information, visit the Subscription Groups documentation.

Segment's destination for Optimizely, built on Destination Actions, is now in Public Beta.

With this destination, customers can send Segment profile data into Optimizely to power testing and experimentation.

This upgrade brings the destination into the Actions Framework and connects to the latest Optimizely SDK, providing improved performance, security, and implementation.

For more information see the Optimizely Feature Experimentation (Actions) Destination Documentation.

The Pinterest API for Conversions destination, built on Actions, is a server-to-server integration with the Pinterest API.

It allows customers to pass web, app, and offline events from Segment directly to Pinterest. Events can be used to evaluate an ad's effectiveness to improve content, targeting, and placement of future ads, without the use of third party cookies.

For more information see the Pinterest API for Conversions Documentation.

A2P 10DLC Registration Status Tool is now available on the console.  With the latest update, customers can request a .csv download of all of the numbers on their primary/sub accounts and view the most up to date A2P Registration Status for their numbers.

The new HTML Editor is available to all Engage Premier customers. This feature enables both code and visual editing capabilities.

With the HTML Editor, you can build your email template with code, copy and paste existing code, or use the visual editor for a code free design experience.

For more information, visit the Engage HTML Editor docs.

Effective 5 February, 2024, Twilio will deprecate HTTP voice media endpoint and redirect requests to fetch recordings media files to HTTPS. As a result, CNAME to serve media from custom hostname will no longer be supported.

Effective November 16, 2023, Twilio will stop using the current IP pools for sending Media Streams’ media, and will begin sending Media Streams media from a broad range of publicly available AWS IPs, so that we can improve the flexibility, reliability, and scalability of our Voice products.

We’re giving advance notice to allow customers time to update your network infrastructure and applications, but before November 16, 2023, you must:

1. Update your network infrastructure to stop allowlisting the old IP range used for U.S. Media Streams media:
      34.203.254.0/24
      3.235.111.128/25
      (Traffic is secure web socket over TCP)
   
   
2. Configure your firewall rules to allow secure websocket connections (TCP port 443) to their websocket servers from any public IP address.

You should also configure your application to validate the X-Twilio-Signature header, to verify that the media stream is coming from an authentic Twilio source, as described here:  https://www.twilio.com/docs/usage/security#validating-requests

If customers do not update their network infrastructure, then forked media from Media Streams will not continue to be successfully delivered to your applications.