Product changelog and announcements

Certificates for the Ashburn regional (default) ingress edge for the REST API products have been renewed. The root, intermediate certificate (ICA) and end-user certificates have been renewed, as well as the certificate serial number has been changed. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

For customers who are pinning certificates or are managing them manually, please add these new certificates. You can follow the information mentioned on the official documentation.

With action buttons and badge count settings, you can further control how your push notifications show up on your customers’ mobile devices. 

• Action buttons let you set content and actions for buttons when using push notifications in Engage. With action buttons, your users can interact directly with your app from a notification without needing to click into an app experience.

• Badges are small icons that are ideal for getting a user’s attention. You can now specify the badge count when creating your push notification template in Engage, giving you more customization options for how your notification is delivered.

For more information, see Segment's Mobile Push documentation.

Twilio will perform an additional 1% migration of Elastic SIP Trunking, Flex, Programmable Voice, and SIPREC for 24 hours on 12/14/2023

Email in Flex is now generally available as a native channel for your contact center. Once you set up the email channel, agents can send and receive email messages from your customers directly in Flex. 

By handling email in Flex alongside your other communications channels, you can centralize your agents’ workflows and improve efficiency. Your agents can also serve your customers better when they can see all of their communications in one place. 

To learn more and get started, see Email in Flex.

Segment's goal is to help customers get the full value from the Profiles Sync product by building materialized views in Segment and syncing them to the customer data warehouse.

Segment is adding three materialized view tables on top of the existing raw tables synced with Profiles Sync.

To learn more about these materialized view tables, visit the Profiles Sync docs.

REMINDER: 1% of Elastic SIP Trunking, Flex, Programmable Voice, SIPREC, and Voice SDK traffic will use the new media IP address range and ports for 24 hours starting 12/5/2023

We are excited to announce that Flex UI 2.5.0 is now available. This release features the following additions and updates:

• Flex on Citrix VDI is now generally available. 

• On the Real-time Queues View, you can now filter summary metrics by channel and view additional metrics that are now available in public beta. 

This release also includes a number of enhancements and bug fixes. 

Additionally, several other significant features will be released soon on version 2.5.0. Watch this changelog and the Flex UI 2.5.0 release notes for updates when new features become available. 

For complete details, including a list of upcoming features, see the Flex UI Release Notes for 2.5.0.

Effective November 30, 2023, the Twilio Live API is end of life (EOL) and is no longer available to customers. Twilio Live API access, developer documentation, and the status page entry will be removed. 

The Twilio Live API powered interactive audio and video live streaming events. Any remaining customers with a Twilio Live based application can get information on their migration options in this Twilio Live Migration Guide.

We're pleased to announce the general availability (GA) of Answering Machine Detection (AMD) filtering in the Voice Insights Dashboard in Console.

We previously announced the general availability (GA) of Call Annotations. This release extends the product's capability by enabling the use of annotations as filters within the Voice Insights Dashboard

If you have annotated calls using the Call Annotations API, these can now be visualized in the Voice Insights Dashboard.