Product changelog and announcements

As of June 28th, 2024, Real-Time Transcription is available in public beta. This feature offers a seamless way for you to receive and utilize voice call transcriptions in real-time, integrating effortlessly with your business logic for applications such as call center quality assurance and lead generation.

Real-Time Transcription is designed to enhance your voice communications by providing real-time insights and analytics from your calls.

Failed Brand Registrations can now be directly edited and retried through the Console. When a registration fails, the Console will display detailed error codes, allowing you to make necessary adjustments and resubmit seamlessly. Previously, editing Brand registrations was only possible through the API.

For a comprehensive list of Brand registration failures and guidance on addressing these issues, please visit our troubleshooting guide for 10DLC Brands.

Visit our Twilio Docs for more information on 10DLC Brand registration.

SendGrid Marketing Campaigns is now generally available as an event source within the Segment catalog.

This source is available to all users on Free, Team, or Business plans.

With this new source, you can send SendGrid Marketing Campaigns mail events to your warehouse or any Segment destination, as well as further enrich customer profiles.

For more information, see Segment's SendGrid Marketing Campaigns Source documentation.

The latest update to our SendGrid Marketing Campaigns product enables you set up native integrations with your Marketing Campaigns account, starting first with Segment. We have also added a new Marketing Campaigns Segment Event Source within the Segment catalog.

Consent enforcement in third party (Action and Classic) Reverse ETL Destinations is available to all users on the Business Tier plan.

This feature enables customers using Reverse ETL to enforce end-user consent preferences by routing end user data only to destination categories they have consented to share data with.

For more information, see the Consent in Reverse ETL documentation.

As of 17th of June, 2024, Voice Intelligence is generally available. Voice Intelligence is designed to enhance your voice communications by providing deep insights and analytics from your calls.

When using the Set Variables widget and Run Subflow widget, parameters are (by default) parsed as strings. Use the `parse as JSON object` option when you know a parameter will be a JSON object. This will allow the variable to be properly interpreted as a JSON object so you can reference its attributes within the Studio flow. 

The `parse as JSON object` option allows you to:

• Set or pass an existing JSON object and reference its members as variables.

• Set a literal JSON string (Liquid reference to a JSON string, or a mixture of JSON and Liquid) and access it as an object. 

New subscriptions to Voice Intelligence Event Streams Types will be restricted. The following Event Types are impacted:

• com.twilio.engagement-intelligence.transcript.finished
• com.twilio.engagement-intelligence.transcript.operators.results-available

Several countries and networks require registration for Alphanumeric Sender ID, Phone Numbers, or Short Codes. When you have registered a Sender with Twilio, we automatically override the value provided in the "From" parameter with your registered Sender on any messages sent to that destination.