Product changelog and announcements

With Flex Conversations, agents can now seamlessly transfer messages to another agent or to a queue, with the option to add notes for extra context during the transfer.

Flex Insights (Historical Reporting) also now offers key transfer-related metrics like Total Transfers, Successful Transfers, Failed Transfers and Transfer Segments. These power a new out-of-the-box report on Messaging transfers.

The Conversation Transfer plugin remains available in the Plugin Library. You can choose between using the native Messaging transfers functionality with historical reporting or continuing to use the plugin, if it meets your needs.

For more information, see the Messaging transfers (Public Beta) documentation.

Segment updated the Linked Audience Activation UI to make the set up for Activations easier with these new improvements:

• The destination-level settings moved out of the side panel.

• The new Configuration tab gives you a shareable URL to a specific activation configuration that allows multiple teams to collaborate on the mapping.

• The UI now displays onboarding instructions on how to get started with Activations.

The Linked Audiences Runs Log is now Generally Available.

View granular runs information about your linked audience runs, such as start time, run duration, run result, and change summary.  

For more information, see the Linked Audiences documentation.

Customers can now seamlessly add Over-The-Top (OTT) channel senders to their Messaging Service using our API.

This set of APIs will help you automate the Porting process to bring your numbers from your current carrier to Twilio

Users utilizing Regional Segment can now build Linked Audiences on EU infrastructure as part of Regional Segment.

This expansion into the EU market reinforces Segment's commitment to meet the specific needs of users by offering localized infrastructure.

Linked Audiences empowers marketers to effortlessly create targeted audiences by combining behavioral data from the Segment Profile and warehouse entity data within a self-serve, no-code interface.

With this public beta release, the Data Graph now supports BigQuery as a warehouse source.

See the BigQuery Data Graph Setup documentation for more information.

Starting May 5, 2025, Twilio will officially end support for TLS 1.0 and TLS 1.1 protocols on Elastic SIP Trunking and Programmable Voice SIP interfaces.

We’re excited to announce that Group Texting is now generally available in Conversations! This feature allows businesses to create MMS conversations between multiple U.S. or Canada long code phone numbers and chat users, enabling more dynamic customer communications use cases. It’s great for sales, relationship management, and any scenario where multiple parties need to stay in the loop.

Additionally, this release includes a new Conversation with Participants API, which allows developers to create a conversation with up to 10 participants in a single API request. This streamlined approach helps Group Texting customers quickly initialize conversations, ensuring consistent and accurate group creation while avoiding potential duplicate group errors.

Checkout out our guide for Group Texting in Conversations to get started.