- 
  
    
    IVR analytics: what to track and whyTwilio - 
  
    
    Meeting customers where they are: The key to effective supportLyssa Test - 
  
    
    Live Translation with Twilio and OpenAI’s Realtime APIJeff Eiden - 
  
    
    Transform CX with customer-centric AI strategiesVanessa Thompson - 
  
    
    IDC names Twilio Flex as a leader in the CCaaS industryTwilio - 
  
    
    Bring Twilio Studio and Programmable Voice into your Genesys Cloud AccountCourtney Harland - 
  
    
    Twilio Flex Announces Public Beta of Compatibility with Microsoft Azure Virtual DesktopHitesh Manwar - 
  
    
    Transform your customer and employee experience with Agent Copilot and Unified ProfilesPhilip Borden Rakesh Bhatia - 
  
    
    Twilio named a Leader in the 2023-24 Omdia CPaaS UniverseAmanda Garcia Scott Edwards