Private Connections for Twilio’s Programmable Voice WebRTC Client

Private Connections for Twilio’s Programmable Voice WebRTC Client

We’re excited to announce that Twilio Interconnect now supports Twilio Client, letting you to use private network connections to Twilio for WebRTC calls.  A private connection protects your calls with network-level security, and can guarantee quality end to end. To get started with Interconnect, tell us how you’d like to connect.

Twilio’s Client allows you to embed voice into your mobile or web based enterprise software such as a CRM. From Call Centers to Hosted PBX, your users can communicate from within their browser, using the web interface they’re already familiar with. However, some businesses haven’t been able to adopt client because of policies that limit voice traffic from traversing the Internet. With Twilio Interconnect you get a direct enterprise-grade network link from your premises to Twilio.

Ways To Connect To Twilio

There are a few Network Peering connection options available from our Ashburn, VA and San Jose, CA Interconnect exchanges. Deciding which one is right for you will depend on where you and your customers are located and what data networks you’re connected to:

Cross-Connect: Connect over a physical high speed connection directly to Twilio. The connection is dedicated exclusively to your traffic and provides extremely low latency.

Multiprotocol Label Switching (MPLS): Enables you to connect to Twilio over your existing private MPLS network, where you can manage packet prioritization for better call quality of service.

Interconnect in action at Talkdesk

Talkdesk is the world’s leading browser-based call center solution. Talkdesk’s customers can set up a call center within minutes in their WebRTC-enabled browser without having to download and set up complicated software. Calls come in through their browser, pulling up the caller’s history and information, and can easily be rerouted to other agents, tracked, and analyzed.

“Twilio Client over Interconnect allows us to provide enterprise-grade quality and security to our customers with medium-to-large-size call centers. It’s table stakes for an increasing number of enterprise, we’re ecstatic about the opportunity for them to get dedicated network connections to the Twilio cloud.” said Tiago Paiva, CEO for TalkDesk.

Twilio Interconnect for WebRTC Client opens up the sophistication and network flexibility of the Twilio cloud to enterprises previously constrained from accessing the public Internet. This is a huge step for enterprises looking to move away from costly, slow-to-adapt legacy infrastructure and adopt more agile, cloud-based applications for building communications that meet today’s customer demand.

To get started with Interconnect, tell us how you’d like to connect. You can also learn more about using the different connection options in the docs and guides.

This post was authored by Annie Benitez Pelaez & Andriy Mysyk