Twilio Changelog

You can now create new segments by copying an existing segment and making minor modifications. The ability to duplicate a segment means you no longer have to start from scratch when creating new segments. For more information about creating segments, see Segmenting your Contacts.

You can now create new segments based on two additional date criteria: when a contact was added to Marketing Campaigns and the last time a contact was updated. The criteria are listed as "Date Added" and "Last Updated" in Marketing Campaigns. For more information about segments, see Segmenting your Contacts.

Download a CSV of your stats to view offline or share with teammates. Learn about each available statistic in our documentation.

Flex’s Messaging Channel Janitor is now on by default for any new Flex messaging configurations (Flex Flows) created within the Twilio Console, as well as the default Flex Flows created for new Flex accounts.

Channel Janitor cleans up the chat channel and Proxy sessions for completed tasks, keeping them in sync with TaskRouter and making sure that when an existing customer contacts again, a new conversation is started.

Flex Flows are the configuration entities mapping phone numbers to Flex (one Flex Flow per phone number). Channel Janitor is enabled/disabled per Flex Flow. To enable Channel Janitor for existing Flex Flows, you can use the Flex Flow API or the Flex Messaging page in the Twilio Console.

You can learn more about the Channel Janitor and long-lived channels in Flex messaging documentation.

As we continuously modernize our email delivery infrastructure, we have retired select, sparsely used, and outdated features in order to improve efficiency. The features we have retired include the Sections and BCC mail settings. For more details on these features and our recommended actions please see our documentation.

.Admins and developers managing self-hosted Flex applications can now use the “Login with Twilio” option to access Flex without Single Sign-On. These users can login to Flex with admin privileges if they have been added to the account within the Twilio Console.

Review our SSO guide for more details and for help configuring Flex Single Sign-On.

Twilio Verify adds Push-based verification (authentication), expanding upon its existing SMS, Voice, and Email channels. With this addition, you can add a secure, cost-effective, and low-friction user verification feature into your own Android or iOS mobile app, without requiring a phone number or email from your users.

Learn more here.

This release of Flex UI introduces new filter options for the Teams View. With Hidden Filters, your developers can control which users each supervisor is able to view and manage. This is useful if you want a supervisor to only manage their team, instead of being able to view all agents by default.

Twilio is releasing RC Reusable Objects to allow customers to reuse previously uploaded identity and supporting documentation. This enhancement will reduce the time they spend creating Regulatory Bundles and makes Phone Number provisioning via the Twilio Console a more efficient process.

Outbound calls made using the REST API are throttled and queued to never exceed the Calls Per Second (CPS) threshold value that is set on your account. Today we are releasing support for updating that CPS threshold from the Voice Settings console page. You can use the QueueTime attribute, which describes the estimated call queueing time in milliseconds, to tune the CPS value for your account.

Using Twilio console, you can now update your CPS to take effect immediately or schedule changes to take place in the future.