Product changelog and announcements

This solution enables organizations using Avaya Aura Contact Center solutions that include the Avaya Enterprise Session Border Controller (ESBC) to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution by referencing the blueprint guide here: Twilio Elastic SIP Trunking Solution Blueprints.

Twilio now supports new error codes for "Rejected" and "Paused" WhatsApp Templates. With Twilio Alarms, you can now get notified via webhook or email when these and other errors occur.

When a WhatsApp template gets rejected, Twilio surfaces a new error code of 63040 and will include the reason from WhatsApp.

Likewise, if a WhatsApp template is paused due to quality concerns from WhatsApp, Twilio will surface an error code of 63041. The message also contains when it will be unpaused. A template can be paused by WhatsApp when different users report messages sent using that template, or when users block the number after receiving those messages.

The following new Monitor Events have been created for Voice Recording and Transcriptions: recording.created, recording.updated, transcription.created and recording.bulk-delete.created to track bulk deletions from Twilio Console. In addition, we have updated the recording.deleted event to track pci-recording automatic deletion after 72h. The transcription.deleted event has also been updated to track deletion from the transcription detail page in the Twilio Console. These new and updated events are available in the Twilio Console and in the Audit Event/Monitor Event API. Monitor Events are a Twilio platform feature that provides comprehensive event-logging and change-tracking for Twilio resources.

With this release, developers can improve audit of their voice applications and have granular visibility on recordings and transcriptions to contribute to their security and compliance requirements.

See full list of all supported resource-types and event-types for additional information.

Mobile Device Mode Destination Filters is in beta to all users on Business Tier plans and is exclusive to the Analytics-Swift, Analytics-Kotlin (Android), and Analytics-React-Native 2.0 libraries. 

This feature enables you to use the same interface and APIs to prevent certain data from flowing into a destination, and gives you more flexibility when working with Segment and your various marketing tools. 

For more information see the Destination Filters documentation as well as the Analytics-Swift, Analytics-Kotlin (Android), and Analytics for React Native 2.0 documentation.

What is the Marketing Campaigns (Actions) Destination?

• Create an Action Destination for SendGrid Marketing Campaigns in Segment’s Catalog.

• This destination allows marketers to add and update contacts to leverage the power of a CDP and the ease of Marketing Campaigns to create compelling and targeted campaigns.

For more information, see the SendGrid Marketing Campaigns Destination documentation.

Reusable Tracking Plans & Libraries includes two new features: Property Library Syncing and Duplicate Tracking Plans & Libraries. Both features are available to all customers with access to Protocols.

Property Library Syncing enables Protocols users to apply changes made to a Property Library across any synced Tracking Plan.

Duplicate Tracking Plans enables Tracking Plan users to duplicate existing Tracking Plans and libraries.

For more information, see Property library syncing and duplicate Tracking Plans & Libraries.

Web Device Mode Destination Filters is available to all users on Business Tier plans. 

This feature enables you to use the same interface and APIs to prevent certain data from flowing into a destination and gives you more flexibility when working with Segment and your various marketing tools. 

For more information see the Destination Filters documentation.

The Marketing Campaigns team is excited to announce that we now have a Segment Action Destination!

What is Marketing Campaigns: Action Destinations?

• Create an Action Destination for Sendgrid Marketing Campaigns in Segment’s Catalog.
• This destination will allow marketers to add and update contacts so that marketers can leverage the power of a CDP and the ease of Marketing Campaigns to create compelling and targeted campaigns.

Get started with our docs!

In this version of Flex UI we have updated the Status Report, formerly known as the Debugger UI, to now include a summary of Flex UI's operation status for each user. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

Find out more about the updated Status Report on the Troubleshooting Flex UI page.

This release also improves Flex UI’s resiliency by updating core functionality used in conferences, outbound calling and voice transfers to remove Sync as a dependency.

Effective today (October 24, 2022), Twilio is ending the sale of Notify. New customers will be unable to use the product.

We intend to end of life (deprecate) the Notify product on October 23, 2023. Existing customers will be supported up until this date, however, no new feature enhancements or rate limit increase requests will be granted.

Other Twilio products that support push notification use cases such as Verify or Conversations are not impacted by this.

We are sincerely sorry for any disruption this may cause and have prepared this Migration Guide to assist with the transition.