Twilio Changelog

Twilio Programmable Voice signs outgoing calls under the SHAKEN/STIR call authentication framework to increase call answer rates. Customers can create a Business Profile and enable SHAKEN/STIR in the Twilio Trust Hub or with the Twilio Trust API and assign their Twilio local and toll-free US phone numbers to receive full attestation on their outbound calls. This can lead to a trust indicator, “Caller Verified”, being displayed on devices on participating destination networks.

For more details, please visit here.

Twilio Elastic SIP Trunking signs outgoing calls under the SHAKEN/STIR call authentication framework to increase call answer rates. Customers can create a Business Profile and enable SHAKEN/STIR in the Twilio Trust Hub or with the Twilio Trust API and assign their Twilio local and toll-free US phone numbers to receive full attestation on their outbound calls. This can lead to a trust indicator, “Caller Verified”, being displayed on devices on participating destination networks.

For more details, please visit here.

Twilio Programmable Voice now allows customers to use CNAM to brand their outgoing calls from United States Twilio Phone Numbers. CNAM stands for Caller ID Name. CNAM is a feature in the United States public telephone network that identifies an incoming caller by an individual or business name associated with the originating phone number. CNAM is registered by the end user assigned to the phone number through their Telephony Service Provider (Twilio).

Customers can take advantage of CNAM by onboarding to the Twilio TrustHub via Console or the API. For more information please visit here.

Twilio Elastic SIP Trunking now allows customers to use CNAM to brand their outgoing calls from United States Twilio Phone Numbers. CNAM stands for Caller ID Name. CNAM is a feature in the United States public telephone network that identifies an incoming caller by an individual or business name associated with the originating phone number. CNAM is registered by the end user assigned to the phone number through their Telephony Service Provider (Twilio).

Customers can take advantage of CNAM by onboarding to the Twilio TrustHub via Console or the API. For more information please visit here.

Conference and Participant Summaries provide multiple views into conference metadata which allow users to see conference parameters, investigate participant event timelines, and understand detected quality issues.

Every conference on Twilio is now being analyzed and aggregated by Conference Insights to provide visibility into participant behavior and offer prescriptive recommendations for resolving common quality and configuration issues.

Conference and Participant Summaries are included with all conferences at no additional cost. For more information see our docs.

This release of Flex UI includes a public beta for Real-Time Queue Monitoring. This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA. The SLA shows the percentage of waiting customers that were connected to an agent within a desired target time. Developers can programmatically add additional metrics to extend this dashboard.

Runtime Handler version 1.1.1 has bug fixes and minor improvements.

This version is backward compatible and is available on the Serverless API and the New UI Editor. This handler version is not compatible with Functions(Classic).

To use the new handler version, go to the Dependencies tab, update @twilio/runtime-handler to 1.1.1, and create a new deployment. This handler version requires the Twilio SDK version 3.50.0 or later.

Documentation for Runtime Handler and detailed instructions on how to use the Runtime Handler with the Serverless Toolkit can be found in our docs.

The Call Log for Elastic SIP Trunking now can be customized to show the SIP Call ID related to your call. This value can be toggled into the columns of your Call Log using the new Configure Columns button located on the right side of the Filter pane to include the new value. You can now use this value in conjunction with the Call Log search bar that accepts SIP Call ID as a value as well. SIP Call ID values are protected under our GDPR policy and will only be available to view or search for for 30 days from the time the call is placed. For more information about troubleshooting your calls with Twilio’s Elastic SIP Trunking Call Logs please see our user documentation.

Organizations is a new structure that helps companies of all sizes manage their users and accounts on Twilio.

Customers can now create an umbrella Organization under which all of their users and accounts can belong. Additionally, customers can register their company domain(s) so that new users and accounts automatically become part of the Organization. This means spending less time switching between multiple accounts to find the right one.

This functionality is especially useful for customers who manage large numbers of accounts and users, and it lays the foundation for Twilio to build functionality for our customers at the organizational level.

Organizations are managed through Admin Center, a new Console UI that’s available to all customers.

Learn more about this feature in the Organizations documentation.

Today we are making the video processors JavaScript library for Twilio Video generally available. This add-on library contains processors for background blur and background replacement. It is used in conjunction with the Video Processor API in the Video JavaScript SDK.

The library provides a simple way to add virtual background support to your video application and allow your users to present a professional look when working from home or on-the-go. No separate download or browser plugin is required and the functionality can be added with a few lines of code.

For more information on this feature, see our blog post here or review the documentation here.