Product changelog and announcements

Effective October 10, 2023, Twilio will migrate the public media IPs and port ranges for Elastic SIP Trunking calls, Programmable SIP calls, Voice SDK calls, Flex calls, and SIPREC sessions in all regions. 

We’re moving from a per-region IP range allocation to a single global range (168.86.128.0/18), and we’re expanding the media port range from 10000-20000 to 10000-60000. We’re soft launching the new range as follows:

• September 26, 2023: 1% of all calls will use the new range
• October 5, 2023: 20% of all calls will use the new range 
• October 10, 2023: 100% of all calls will use the new range

Impacted Edge locations include: Sydney (AU1), São Paulo (BR1), Dublin (IE1), Frankfurt (DE1), Tokyo (JP1), Singapore (SG1), Ashburn (US1), Umatilla (US2). After the migration, Voice SDK calls can select US2 for GLL edge location selection.

We’re providing testing capabilities and we’ll offer opt-in for production traffic before the migration begins; however, these testing capabilities are intended for non-production traffic only. 

Segment has added a new PROFILE_TRAITS_UPDATES table with Profiles Sync, making it even easier for Unify customers to build materialized views.

This table accelerates computation of the PROFILE_TRAITS materialized view, with each row representing a unique customer profile and its most recent traits. We've also included dbt scripts for building materialized views using the new table.

For more information, read Segment's Profiles Sync Tables and Materialized Views documentation.

We are thrilled to announce that customers registering Brands and Campaigns for A2P Messaging can now set up subscriptions to events, which will notify when Brand or Campaign’s status changes. This setup and subscription is through Event Streams.

This new feature is designed to streamline your A2P registerations, making it easier than ever to manage your Brands and Campaigns. 

For more information on how to set up Event Streams and subscribe to notifications, be sure to check out our code samples and API guidelines in Twilio docs. 

Subscription Groups in Twilio Engage give you the ability to define different types of email categories that recipients can opt in and out of at any time through a custom user preference page.

For more information, visit the Subscription Groups documentation.

Segment's destination for Optimizely, built on Destination Actions, is now in Public Beta.

With this destination, customers can send Segment profile data into Optimizely to power testing and experimentation.

This upgrade brings the destination into the Actions Framework and connects to the latest Optimizely SDK, providing improved performance, security, and implementation.

For more information see the Optimizely Feature Experimentation (Actions) Destination Documentation.

The Pinterest API for Conversions destination, built on Actions, is a server-to-server integration with the Pinterest API.

It allows customers to pass web, app, and offline events from Segment directly to Pinterest. Events can be used to evaluate an ad's effectiveness to improve content, targeting, and placement of future ads, without the use of third party cookies.

For more information see the Pinterest API for Conversions Documentation.

A2P 10DLC Registration Status Tool is now available on the console.  With the latest update, customers can request a .csv download of all of the numbers on their primary/sub accounts and view the most up to date A2P Registration Status for their numbers.

The new HTML Editor is available to all Engage Premier customers. This feature enables both code and visual editing capabilities.

With the HTML Editor, you can build your email template with code, copy and paste existing code, or use the visual editor for a code free design experience.

For more information, visit the Engage HTML Editor docs.