Twilio Changelog

This solution enables organizations using Avaya Aura Contact Center solutions that include the Avaya Enterprise Session Border Controller (ESBC) to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution by referencing the blueprint guide here: Twilio Elastic SIP Trunking Solution Blueprints.

Twilio now supports new error codes for "Rejected" and "Paused" WhatsApp Templates. With Twilio Alarms, you can now get notified via webhook or email when these and other errors occur.

When a WhatsApp template gets rejected, Twilio surfaces a new error code of 63040 and will include the reason from WhatsApp.

Likewise, if a WhatsApp template is paused due to quality concerns from WhatsApp, Twilio will surface an error code of 63041. The message also contains when it will be unpaused. A template can be paused by WhatsApp when different users report messages sent using that template, or when users block the number after receiving those messages.

The following new Monitor Events have been created for Voice Recording and Transcriptions: recording.created, recording.updated, transcription.created and recording.bulk-delete.created to track bulk deletions from Twilio Console. In addition, we have updated the recording.deleted event to track pci-recording automatic deletion after 72h. The transcription.deleted event has also been updated to track deletion from the transcription detail page in the Twilio Console. These new and updated events are available in the Twilio Console and in the Audit Event/Monitor Event API. Monitor Events are a Twilio platform feature that provides comprehensive event-logging and change-tracking for Twilio resources.

With this release, developers can improve audit of their voice applications and have granular visibility on recordings and transcriptions to contribute to their security and compliance requirements.

See full list of all supported resource-types and event-types for additional information.

The Marketing Campaigns team is excited to announce that we now have a Segment Action Destination!

What is Marketing Campaigns: Action Destinations?

• Create an Action Destination for Sendgrid Marketing Campaigns in Segment’s Catalog.
• This destination will allow marketers to add and update contacts so that marketers can leverage the power of a CDP and the ease of Marketing Campaigns to create compelling and targeted campaigns.

Get started with our docs!

In this version of Flex UI we have updated the Status Report, formerly known as the Debugger UI, to now include a summary of Flex UI's operation status for each user. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

Find out more about the updated Status Report on the Troubleshooting Flex UI page.

This release also improves Flex UI’s resiliency by updating core functionality used in conferences, outbound calling and voice transfers to remove Sync as a dependency.

Effective today (October 24, 2022), Twilio is ending the sale of Notify. New customers will be unable to use the product.

We intend to end of life (deprecate) the Notify product on October 23, 2023. Existing customers will be supported up until this date, however, no new feature enhancements or rate limit increase requests will be granted.

Other Twilio products that support push notification use cases such as Verify or Conversations are not impacted by this.

We are sincerely sorry for any disruption this may cause and have prepared this Migration Guide to assist with the transition.

You can now mark a previously read conversation as unread within Frontline on mobile (version 1.7.0 and above) and on web. On mobile, swipe left on a conversation to toggle the read/unread status. On mobile and web, within a conversation, access the manage conversation menu by clicking the three-dot icon in the top right to mark your conversation unread.

Verify’s Fraud Guard helps you combat fraud and improve your SMS OTP conversion rate at no additional cost.

Enable it on your console today and read our documentation to learn more about it. Check out our blog to see how this has helped our customers already!

We are excited to announce that Twilio CLI is now Generally Available! Twilio CLI is a developer tool to help you build, test, deploy and manage twilio resources directly from the terminal.

Head over to our docs to get started

Today Functions and Assets as well as the Serverless API are moving into General Availability, meaning they are now covered under our guaranteed Service Level Agreement (SLA) including a service level quality of 99.95% when building and invoking your Functions and Assets. It also means that in the rare eventuality you encounter a problem, you can raise a support ticket backed by the service agreement. Check out our announcement for more details.

Important: Functions (Classic) and Assets (Classic) are not covered by this SLA. If you are still using Classic, you are encouraged to start the transition over to Functions & Assets to take advantage of the SLA, a more powerful editor, and access to the Serverless API.

Additionally, the Serverless Toolkit will remain a Twilio Labs project for the time being. It's still backed by the same Serverless API but if you are encountering any issues, we cannot guarantee any SLA yet to resolve issues. Instead, please raise an issue on the project's GitHub.