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Contact Centers: Uncovering Transformation in a Digital EraKarla Nussbaumer
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The Joints Of The Contact Center: Twilio’s Sync APIKarla Nussbaumer David Worley
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How Contact Centers Are Adapting To The New NormalKarla Nussbaumer
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Making Outbound Calls with Twilio FlexKarla Nussbaumer
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21+ call center metrics and KPIs to track contact center performanceBrooke Isaacs Nathalia Velez Ryan