Webchat 2.0 is no longer supported. It uses Flex UI 1.x.x's legacy messaging, which has reached end-of-life.
If you are using Webchat 2.0, migrate to Webchat 3.x.x.
If you are starting out with Webchat, build with Webchat 3.x.x instead.
Flex Webchat 2.0 is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without needing to leave your webpage. It is natively integrated with the Flex Contact Center.
The Flex WebChat experience is fully customizable. WebChat can be customized in the following ways: