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Where amazing customer experiences are built

The Twilio Customer Engagement platform combines powerful communications APIs with AI and first-party data.

Free trial | No credit card required | Flexible pricing

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Freedom for builders

At Twilio, we don’t believe in conforming to the standard path. That’s why we built an engagement platform that’s open and flexible. So you can create amazing digital experiences without limiting your creativity. Bring your biggest, boldest ideas to life with Twilio.

The ultimate toolbox for 
customer engagement

Messaging

Send, receive, and manage multichannel text messages on our globally reliable platform.

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Email

Trusted Email API for email delivery at scale that you can implement in minutes.

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Voice

Build voice experiences that increase customer satisfaction and unlock ROI with data and AI.

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Authentication and identity

Fight fraud and keep customer accounts secure with verification and identity lookup tools.

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Customer Data Platform

Bring together clean, consented customer data for real-time insights on every customer.

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Twilio named a leader in 2024 Gartner® Magic Quadrant for CPaaS

Don’t take our word for it. Over 320,000 companies build with Twilio

Builder is a mindset, not a job title

Ready, set, <code>

Sign up for a free Twilio account and grab one of our official server-side SDKs to get started. Send your first text message, phone call, or email in minutes. And when you’re ready to launch your app, upgrade to a pay-as-you-go plan.

# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client

# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)

message = client.messages.create(
                              body='Hi there',
                              from_='+15017122661',
                              to='+15558675310'
                          )

print(message.sid)
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Where innovation has no limitations

From scaling startups to global enterprises, see how companies are building customer experiences that matter with Twilio.

99.5%

average delivery rate

91.3%

inbox placement rate

1.7M

merchants

Email API

 

 

Shopify helps millions of merchants build customer relationship

1.8M

messages sent monthly to deliver patient care

97%

outbound SMS delivery rate

10K

inbound messages per month

Messaging Voice

 

 

Cleveland Clinic personalized patient communications for better care

94%

average delivery rate for verification messages

200+

countries deployed in 3 months

1M+

SMS sent across the globe

Verify Messaging

 

 

Intuit built efficient customer authentication at global scale

100%

coverage of local 211 lines

3,000

211 agents onboarded

Flex

 

 

United Way scaled a support line to connect millions with social services

1 day

proof of concept

13%

after call work reduction

18%

monthly average handle time decrease

Flex

 

 

Toyota Connected wins the race toward innovation with Twilio Flex

Because average experiences never make headlines

Make every interaction smarter with AI

Bring together data from across your business into a cohesive understanding of every customer. Then use AI to scale those insights across every interaction.


Individualized experiences across channels

Reach your customers where they are, in the ways they prefer, with support for every major communication channel. Our flexible APIs and developer tools make it easy to get set up quickly within your current stack.


Context at your fingertips
with customer data

Get to know every customer with real-time data and historical context in one unified profile for all teams, so you can deliver on the promise of personalization.

Proven scale and trust

With reliable infrastructure and unrivaled global connectivity, Twilio simplifies the complexity of communications so you can scale your customer experience confidently.


We believe in building value, not hype

Twilio named a leader in 2024 Gartner® Magic Quadrant™ for CPaaS

 

 

Twilio named a CPaaS Leader in 2025 IDC MarketScape

 

 

 

Twilio named a Leader in 2024-2025 IDC MarketScape for Worldwide Customer Data Platforms Focused on B2C Users

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TL;DR: Don’t wait for the future. Build it.

Twilio gives you the tools to connect digital experiences on any channel, full access to your customer data, and AI to work efficiently. All on a single platform with flexible pay-as-you-go pricing.