Appointment reminders

Missed appointments mean lost revenue. Send appointment reminder text messages, emails, or phone calls to reduce no-shows and backfill cancellations.

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How to build automated appointment reminders

Integrate the channels your customers use with your existing tech stack.

Step 1
Integrate
Use Twilio’s developer-friendly platform and APIs to integrate with your appointment system database or customer relationship management system.

Step 2
Create workflows
Write code or use our low-code Studio editor to create workflows to send appointment reminder texts, emails, or phone calls.

Step 3
Schedule and send notifications
Schedule appointment reminders to go out at a set time—like one week, two days, or one hour before the appointment.

Step 4
Confirm, reschedule, or backfill
Collect responses by email, text, WhatsApp, or voice to confirm. Then reschedule or backfill any last-minute cancellations.

Step 5
Update system
Log confirmations or changes in the customer’s record and inform employees.

What you need to build multichannel appointment reminders with Twilio

Rely on the communications APIs trusted by 10+ million global developers.

Programmable Messaging API

Send text appointment reminders as SMS, MMS, or WhatsApp messages with reliable global delivery.
Conversations API

Use two-way conversational texting to confirm and reschedule appointments as necessary.

Email API

Send appointment reminder emails to customers who prefer to receive communications in their inbox.
Voice API

Call customers with automated reminders and let them reschedule appointments through your IVR if needed.

Send your first appointment reminders in minutes

Sign up for a free Twilio account to start sending multichannel appointment reminders today. Use our quickstarts, up-to-date docs, CLI, and CodeExchange to build a prototype quickly.

// Send appointment reminders using Twilio with Python
@python_2_unicode_compatible 
class Appointment(models.Model):     
    name = models.CharField(max_length=150)     
    phone_number = models.CharField(max_length=15)     
    time = models.DateTimeField()     
    time_zone = TimeZoneField(default='UTC')      

    # Additional fields not visible to users     
    task_id = models.CharField(max_length=50, blank=True, editable=False)     
    created = models.DateTimeField(auto_now_add=True)      
    
    def __str__(self):         
        return 'Appointment #{0} - {1}'.format(self.pk, self.name)

Send SMS appointment reminders

See a sample app that shows how to create, configure, and execute text appointment reminders using Twilio Programmable SMS.

Email API onboarding guide

Get set up with our email API to start sending email appointment reminders from your account.

Appointment reminder tutorial

Follow a step-by-step tutorial to implement appointment reminders in a web application—available in seven languages and frameworks.

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