Healthcare
Improve health outcomes with patient engagement reinvented
Deliver patient-centered digital health experiences at scale with Twilio’s proven platform for omnichannel engagement and APIs for healthcare and life sciences.
Power all healthcare communications with one integrated platform
Enable personalized experiences at scale with the leading engagement platform for healthcare and life sciences. Twilio helps you build and quickly deploy trusted, HIPAA-eligible communications solutions that put people first – all built upon your existing infrastructure.
Use cases
Reimagine health messaging with seamless engagement
Appointment management
Missed appointments cost US hospitals $150 billion per year. Twilio makes it easy to build HIPAA-compliant solutions with healthcare APIs for automating scheduling and appointment management to reduce no-shows.
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Let patients confirm, cancel, or reschedule via text message, phone call, portals, and email
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Boost patient satisfaction with seamless communications over voice, text, and chat
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Scale relationships with outreach tailored and triggered by existing systems and data
Start building for appointments with Twilio’s quick deploy guide
Need help building? No problem.
Work with one of our trusted partners to get coding support or explore a pre-built solution for healthcare engagement.
Case studies in connected healthcare communications
Learn how these organizations replaced disjointed, transactional communications with meaningful, patient-centered relationships—powered by Twilio APIs for healthcare and life sciences.
See more examples of how you can deliver patient-centered healthcare with Twilio.
Thought leadership
Twilio is a leader in health and life sciences engagement
Healthcare products
Design your healthcare engagement solution with Twilio
Getting started
Deliver connected, modern patient experiences with one omnichannel platform
Twilio is a world-leading platform for customer engagement with solutions for healthcare and life sciences. Only pay for what you use with flexible pay-as-you-go pricing.
FAQs about healthcare communications
HIPAA compliant messaging refers to transmitting and receiving text messages containing Protected Health Information (PHI) in accordance with the applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA).
Customers with a Business Associate Agreement can use Twilio’s HIPAA Eligible Services, to build HIPAA compliant text messaging in accordance with Architecting for HIPAA and HIPAA to keep patients’ protected health information secure and private.
If you’d like to learn more about how Cipher Health utilized Twilio’s HIPAA Eligible Services, please refer here.
The consent requirements for sending text messages to patients depends entirely on your use case and the type of message you’re sending.
Each state has its own obligations and certain use cases require additional consent requirements. We recommend consulting with compliance experts to ensure your use case and consent requirements comply with applicable law and regulations.