Business Continuity, Disaster Recovery, and Crisis Management at Twilio

Organizations of all sizes and industries rely on Twilio’s cloud communications platform to power millions of customer engagement experiences every single day.

We understand that the reliability of Twilio’s platform, products, and people is essential to helping organizations build connections and trust with their customers, partners, and employees at scale. We take measures to protect our customers and their services through our high-availability platform architecture, resiliency practices, and requirements built into our development and operational processes.

This document provides an overview of Twilio’s Business Continuity, Disaster Recovery, and Crisis Management programs to mitigate risks and safeguard our people, customers, business, and products.