Guidelines

France (FR)

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Locale Summary

Locale name

France

ISO code
The International Organization for Standardization two character representation for the given locale.

FR

Region

Europe

Number Type

Capability

Prefix

Prescribed Use Case

Prohibited Use Case

KYC Requirement

Local (Polyvalent)

Voice

+331 - +335

 

  • Manual or Preview Outbound Calling

  • Dial-based interpersonal communication
  • Emergency services
  • Automated Outbound Calling
  • Sales, telemarketing calls

Local

Mobile (10-digit)

Voice+SMS

+336–+3373 to +3378

  • Dial-based interpersonal communication

  • P2P Messaging

  • Used by a single natural person who uses a mobile phone to reach one individual at the time via mobile network

  • Dual functional two-way traffic (SMS and Voice)

  • Automated Outbound Calling

  • A2P Messaging

  • One-way Outbound Traffic

  • M2M

Mobile

National (Polyvalent)

 

Voice

+339
  • Manual or Preview Outbound Calling
  • Dial-based interpersonal communication

 

  • Emergency services

  • Automated Outbound Calling

  • Sales, telemarketing calls

National

Technical Platform 

 

SMS+Voice

+3393903

 

  • A2P Messaging

  • Conversational Messaging (Time2Chat)

  • Two-way Calling (inbound enabled)

  • Short duration assignment of numbers for one-time contacts (can be assigned for less than 72 hours)

  • One-way calling without inbound capabilities

  • Sales, telemarketing calls (use NPV for these use cases)

National

Verified Polyvalent (NPV) 

 

Voice

+33948353

  • Automated Outbound Calling

  • Two-way Calling (inbound enabled)

  • Sales, telemarketing calls

One-way calling without inbound capabilities

National

Toll Free

Voice

+33800-+33805

Numbers that can be dialed by your customers free of charge

Directory services

Toll Free

France: Local Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Government-issued ID
  • Passport
  • Residence permit

Address
Must be within France; a PO Box is not acceptable where a local address is required.

Proof of Local Address
  • Government-issued ID showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business Address
Must be within France; a PO Box is not acceptable where a local address is required.

Proof of Local Address
  • Excerpt from the commercial register showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number
  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity*
  • Government-issued ID
  • Passport
  • Residence permit

*If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  If a Power of Attorney is used,  you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney.


Requirements for Non-Profit Organizations or Public Hospitals

Information required

Documentation required

Acceptable Documentation
One of the following

Organization Name

Proof of Identity
  • Situation Statement (SIRENE register)

Organization Address
Must be within France; a PO Box is not acceptable

Proof of Local Address
  • Situation Statement (SIRENE register) 
  • Utility bill 
  • Tax notice
  • Rent receipt
  • Title deed

SIREN Number

Proof of SIREN Number
  • Situation Statement (SIRENE register)

Authorization of Authorised Representative

Proof that representative is authorized to act on behalf of the organization
  • Minutes of the general meeting electing Authorized Representative
  • Decree appointing Authorized Representative
  • Official document showing the Authorized Representative is duly authorized to act on behalf of the organisation

Name of Authorized Representative

Proof of Identity of Authorized Representative*
  • Government-issued ID
  • Passport
  • Residence permit

Please contact Twilio Support if you are a Non-Profit Organization or Public Hospital Entity in need of phone numbers in France.

*If you cannot secure the proof of identity of the authorized representative, the organization/hospital can execute and submit a Power of Attorney signed by the authorized representative. Proof of identity of the person authorized to act on behalf of the organization must also be submitted.

France: Mobile, National Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Government-issued ID
  • Passport
  • Residence permit

Address
Must be within France

Proof of French Address
  • Government-issued ID showing French address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business Address
Must be within France

Proof of French Address
  • Excerpt from the commercial register showing French address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number
  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity*
  • Government-issued ID
  • Passport
  • Residence permit

*If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  If a Power of Attorney is used,  you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney.


Requirements for Non-Profit Organizations or Public Hospitals

Information required

Documentation required

Acceptable Documentation
One of the following

Organization Name

Proof of Identity
  • Situation Statement (SIRENE register)

Organization Address
Must be within France

Proof of French Address
  • Situation Statement (SIRENE register) 
  • Utility bill 
  • Tax notice
  • Rent receipt
  • Title deed

SIREN Number

Proof of SIREN Number
  • Situation Statement (SIRENE register)

Authorization of Authorised Representative

Proof that representative is authorized to act on behalf of the organization
  • Minutes of the general meeting electing Authorized Representative
  • Decree appointing Authorized Representative
  • Official document showing the Authorized Representative is duly authorized to act on behalf of the organisation

Name of Authorized Representative

Proof of Identity of Authorized Representative*
  • Government-issued ID
  • Passport
  • Residence permit

Please contact Twilio Support if you are a Non-Profit Organization or Public Hospital Entity in need of phone numbers in France.

*If you cannot secure the proof of identity of the authorized representative, the organization/hospital can execute and submit a Power of Attorney signed by the authorized representative. Proof of identity of the person authorized to act on behalf of the organization must also be submitted.

France: Toll-Free Numbers
 

Requirements for Individuals

French Toll-Free Numbers are not available to individuals.


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business European Economic Area Address

Proof of Business European Economic Area Address
  • Excerpt from the commercial register showing European Economic Area Address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Business Registration Number

Proof of Business Registration Number
  • Excerpt from the commercial register (Extrait K-bis)

Name of Authorized Representative

Proof of Identity*
  • Government-issued ID
  • Passport
  • Residence permit

*If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  If a Power of Attorney is used,  you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney.


Requirements for Non-Profit Organizations or Public Hospitals

Information required

Documentation required

Acceptable Documentation
One of the following

Organization Name

Proof of Identity
  • Situation Statement (SIRENE register)

Organization Address

Proof of European Economic Area Address
  • Situation Statement (SIRENE register) 
  • Utility bill 
  • Tax notice
  • Rent receipt
  • Title deed

SIREN Number

Proof of SIREN Number
  • Situation Statement (SIRENE register)

Authorization of Authorised Representative

Proof that representative is authorized to act on behalf of the organization
  • Minutes of the general meeting electing Authorized Representative
  • Decree appointing Authorized Representative
  • Official document showing the Authorized Representative is duly authorized to act on behalf of the organisation

Name of Authorized Representative

Proof of Identity of Authorized Representative*
  • Government-issued ID
  • Passport
  • Residence permit

Please contact Twilio Support if you are a Non-Profit Organization or Public Hospital Entity in need of phone numbers in France.

*If you cannot secure the proof of identity of the authorized representative, the organization/hospital can execute and submit a Power of Attorney signed by the authorized representative. Proof of identity of the person authorized to act on behalf of the organization must also be submitted.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.