Real-time lead alerts

When a lead comes in, it’s important to respond quickly. With Twilio, you can easily set up real-time lead notifications via SMS, email, WhatsApp, or voice so you never miss a sales opportunity.

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Real estate agent receiving a lead alert SMS of a business opportunity for a new house bid.

How lead alerts work with Twilio

Integrate Twilio APIs with your web server stack, apps, and
customer data platform for simplified lead management.

Step 1
Set up your lead generation landing page

Create a landing page with a functional form that triggers automated website lead generation and sends real-time notifications via email, SMS, or WhatsApp.


Step 2
Integrate with your CRM

Connect the lead data to your customer relationship management (CRM) platform for lead capture, storage, and access to important contact information.


Step 3
Set up Twilio APIs

Set up Twilio APIs to route leads from your contact page to the right phone number or email address. Transmit lead data such as name, phone number, and inquiry information.


Step 4
Get alerts when new leads come in

Send new sales leads to your team via an an SMS, WhatsApp, or email notification with all the information they need to follow up on the lead.


Step 5
Follow up with leads

Agents can follow up with their new leads on the best channel for communication.

Diagram of how lead alerts work with Twilio, integrating Twilio API with your CRM and setting it up with a functional form to send the lead alerts via email, SMS or WhatsApp.

Twilio products for building lead alerts

Build lead alerts into any channel. Deploy your solution in hours.

  • Twilio Programmable Messaging logo
    SMS
    Send lead alerts through text and MMS messages that contain customized data about the lead.
  • Twilio WhatsApp Business API logo
    WhatsApp
    Receive and respond to new leads over WhatsApp messages for convenient engagement.
  • Envelope
    Email
    Send real-time lead alerts to one or more recipients with detailed information on the inquiry.
  • Twilio Programmable Voice logo
    Voice
    Deliver lead alerts with an automated outbound call when phone calls are preferred.
  • Twilio Task Router logo
    TaskRouter
    Intelligently route leads to the right agent or sales rep based on skills, location, and availability.

Get started with Twilio lead alerts in minutes

Sign up for a free Twilio account today. Use our extensive developer tools to build a custom solution supported by Twilio's best-in-class communications APIs and never miss a website lead again.

from lead_alerts import app
from flask import flash, redirect, render_template, request
from twilio.base.exceptions import TwilioRestException


from .services.twilio_service import TwilioService

@app.route('/')
def index():
    house = {
                'title': '555 Sunnybrook Lane',
                'price': '$349,999',
                'description':
                    'You and your family will love this charming home. ' +
                    'Featuring granite appliances, stainless steel windows, and ' +
                    'high efficiency dual mud rooms, this joint is loaded to the max. ' +
                    'Motivated sellers have priced for a quick sale, act now!'
            }
    return render_template('index.html', house=house)

@app.route('/notifications', methods=['POST'])
def create():
    house_title = request.form["house_title"]
    name = request.form["name"]
    phone = request.form["phone"]
    message = request.form["message"]

    twilio_service = TwilioService()

    formatted_message = build_message(house_title, name, phone, message)
    try:
        twilio_service.send_message(formatted_message)
        flash('Thanks! An agent will be contacting you shortly', 'success')
    except TwilioRestException as e:
        print(e)
        flash('Oops! There was an error. Please try again.', 'danger')

    return redirect('/')

def build_message(house_title, name, phone, message):
    template = 'New lead received for {}. Call {} at {}. Message {}'
    return template.format(house_title, name, phone, message)

Instant lead alerts with Python and Flask

Use Twilio Programmable SMS to send a message when a new lead is found for a Python and Flask application.

Create a landing page lead notification app with Twilio SMS API and PHP

Build a landing page with a fully functional PHP form that sends a “you’ve got a new lead” notification via email and SMS for greater convenience.

Programmable Messaging onboarding guide

Set up the Programmable Messaging API so you can deliver automated text messages when you get a new lead.

Prefer not to code? No problem.

Work with one of our trusted partners to get coding support or explore a pre-built marketing and sales solution.

Work with Twilio Professional Services to set up global call tracking for your company

Why choose Twilio for lead alerts

Twilio APIs support fast, reliable delivery of lead notifications and integrate seamlessly with your tech stack.

Build lead alerts with Twilio to handle multichannel notifications, increase conversion rates, respond to leads from anywhere and intelligently escalate hot leads.

Respond to leads and connect with customers on their preferred channel—or even multiple channels. Twilio is a complete Customer Engagement Platform with APIs for SMS, WhatsApp, email, voice, chat, and more.

Increase conversion rates by instantly notifying sales reps and agents when new leads come in, so they can respond when customer interest is at its peak.

Get leads to your sales team members, no matter where they are—in the office, in the field, or on the go. Text delivery puts key information into the hands of employees who don’t work in front of a computer.

Add escalation logic to your CRM to automatically route leads that sit too long to a new agent via SMS, WhatsApp, email or voice.

Related use cases


Explore other use cases you can build with Twilio

Marketing and promotions

Integrate email, SMS, MMS, WhatsApp, or Voice into your existing marketing tech stack for increased conversions and customer lifetime value.

User verification and identity

Add two-factor authentication to your onboarding and login flows to keep customer accounts secure and prevent fraud.

Alerts and notifications

Inform, engage, and drive customers to take action with multichannel alerts and notifications.