Ahoy, Microsoft Dynamics 365 Customers

Drive customer engagement with Twilio and Microsoft Dynamics 365 Customer Service.

Two‑way messaging between customers and agents

Engage customers via SMS to solve support issues without a phone call.

Send automated SMS to notify customers of changes with their support case

Send notifications to customers for case creation, case resolution, and call back reminders.

Automated response management

Greet customers with a welcome message or send an automated thank you note.

We are excited to partner with Microsoft to provide you the tools you need to instantly connect and engage with your customers via Microsoft Dynamics 365 Customer Service.