Webinar

Transforming Public Services: Navigating Challenges and Rising Expectations

Public sector agencies face ongoing pressure to do more with fewer resources while meeting the evolving expectations of citizens. In this on-demand webinar, experts from Service NSW and Twilio share how governments can overcome these challenges with innovative digital strategies. Gain practical insights into scaling service delivery, personalizing citizen interactions, and building trust in digital communications.

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Key Themes:

  • Scaling Service Delivery Amid Limited Resources: Learn how AI, automation, and technologies like bots and IVR can help public sector agencies provide more services with limited resources.
  • Meeting Rising Public Expectations: Explore strategies for consolidating communication channels and using data to deliver personalized, on-demand services to citizens.
  • Building Trust in Digital Communications: Discover best practices for using tools like Branded Calling, Verify, and secure payment solutions to combat spam and fraud while maintaining trust.

Featured Speakers:

  • Kristin Bamford, A/Chief Digital Officer, Service NSW 
  • Ruma Nair, Principal Product Manager – AI and Customer Engagement, Twilio
  • Andrew Leang, Public Sector Lead APAC, Twilio (Panel Facilitator)