Webinar

Transforming Customer Engagement: Twilio Flex Recognized as a Leader in the 2024 IDC MarketScape

Twilio was named a leader in the 2024 IDC Marketscape for Contact Center as a Service (CCaaS). In this on-demand webinar, you will learn about new trends that are shaping customer engagement and key marketscape insights with a Twilio product marketing expert and an IDC senior analyst.

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Key Takeaways
In this webinar, you’ll learn: 

  1. How to tackle challenges in adopting AI for customer engagement
  2. Industry insights such as: AI, customer Data, and  implementation of highly effective self-service strategies
  3. Key findings and insights with the 2024 IDC Marketscape and why Twilio was named as a Leader in the 2024 IDC Marketscape 
  4. Expanding beyond the support use case to unlock new revenue streams


Speakers

Voice Product