IVR and Virtual Agents for Healthcare

Discover how healthcare organizations can leverage Twilio Voice and AI-powered Virtual Agents to deliver personalized, self-serve patient experiences. This technical whitepaper explores how Twilio’s next-generation inbound voice solutions enable faster resolution times, reduce operational costs, and improve patient satisfaction, tailored to meet your healthcare organization’s unique needs.
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What You’ll Learn

  • Discover how Twilio's IVR & Virtual Agents can reduce operational costs
    by automating common patient interactions like appointment scheduling, prescription refills, and billing.
  • Explore reference architectures
    that guide your transition from legacy systems to Twilio’s AI-powered IVR & Virtual Agents, meeting your organization where it is today.
  • Learn how to enhance patient satisfaction
    through personalized, self-service experiences powered by Twilio’s AI-driven Virtual Agents.
  • Understand Twilio’s flexible, programmable solutions
    that integrate with your existing systems, while future-proofing your voice strategy with Generative AI.

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