Excellence in Engagement Awards

Join us in recognizing organizations that are leading the way in personalized engagement.

Nominate now

Celebrate innovation with the leading personalized engagement awards

We’re honoring organizations that are reimagining how they interact with customers. Do you know a company delivering excellence in personalized engagement? Nominate them now in one or more of these award categories.

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Excellence in Data and AI 

Recognizing companies who leverage data and AI to make interactions with their customers more impactful.

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Excellence in Communication

Acknowledging companies who have mastered engaging with their customers on their preferred channels.

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Excellence in Optimization

For companies who have increased the efficiency and productivity of their customer-facing teams. 

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Excellence in Trust

Celebrating companies who have scaled their business globally while prioritizing compliance, security, and data privacy.

Submit a nomination

Frequently asked questions

The Excellence in Engagement Awards program recognizes innovative organizations that are reimagining the way they engage with their customers.

We encourage Twilio customers, partners, and employees to submit organizations that use Twilio and embody one or more of the four award categories.

Finalists and winners will be chosen and voted upon by a panel consisting of four members from Twilio’s leadership team. Finalists will be notified by the end of February 2025 and winners will be announced at the end of April.

Yes. Organizations can be entered into all four categories if they meet the required criteria. Please note that for each category nomination, you'll need to submit a separate form.

Winners will be announced via a press release and recognized on this page, as well as various social channels. Winners will also be recognized at SIGNAL and their story will be featured throughout the event.

We encourage the nomination of global organizations, however, their headquarters must be based in North America.