2025 award winners
Excellence in Engagement
Rocket Mortgage, the nation’s largest mortgage lender, leverages Twilio’s Programmable Voice, SMS and Twilio Segment’s Customer Data Platform (CDP) to help optimize client communication.
Excellence in Data & AI
CLEAR, the secure identity platform, leverages Twilio’s Verify and Lookup APIs as an additional layer of their comprehensive identity solution.
Excellence in Communication
Best Buy adopted Twilio’s Flex and Programmable Voice platform to incorporate voice, chat and video for an enhanced customer and agent experience in its Virtual Store and Customer Care programs for customers shopping or looking for support through BestBuy.com or the Best Buy app.
Excellence in Optimization
Zillow, the most visited real estate website in the United States, uses Twilio’s solutions to power their "Connections" platform, which allows real estate agents to communicate with prospective buyers via voice, SMS, and TaskRouter, a skills-based routing system for contact centers.
Excellence in Trust
Vineyard Vines, the lifestyle apparel brand best known for its smiling pink whale logo, uses Twilio Segment for personalized customer journeys, paid media targeting, and email campaigns.
Finalists
Celebrate innovation with the leading personalized engagement awards
We’re honoring organizations that are reimagining how they interact with customers. Do you know a company delivering excellence in personalized engagement? Nominate them now in one or more of these award categories.
Excellence in Engagement
Honoring companies who are all around champions in delivering personalized engagement at scale.
Excellence in Data and AI
Recognizing companies who leverage data and AI to make interactions with their customers more impactful.
Excellence in Communication
Acknowledging companies who have mastered engaging with their customers on their preferred channels.
Excellence in Optimization
For companies who have increased the efficiency and productivity of their customer-facing teams.
Excellence in Trust
Celebrating companies who have scaled their business globally while prioritizing compliance, security, and data privacy.
Frequently asked questions
The Excellence in Engagement Awards program recognizes innovative organizations that are reimagining the way they engage with their customers.
We encourage Twilio customers, partners, and employees to submit organizations that use Twilio and embody one or more of the four award categories.
Finalists and winners will be chosen and voted upon by a panel consisting of four members from Twilio’s leadership team. Finalists will be notified by the end of February 2025 and winners will be announced at the end of April.
Yes. Organizations can be entered into all four categories if they meet the required criteria. Please note that for each category nomination, you'll need to submit a separate form.
Winners will be announced via a press release and recognized on this page, as well as various social channels. Winners will also be recognized at SIGNAL and their story will be featured throughout the event.
We encourage the nomination of global organizations, however, their headquarters must be based in North America.