Guidelines

Germany (DE)

Locale Summary
Locale name	Germany
ISO code The International Organization for Standardization two character representation for the given locale.	DE
Region	Europe
Dialing code The dialing prefix used to establish a call or send an SMS from one locale to the given locale.	+49

Guidelines
Portable Numbers	Geographic (local) numbers (+49)1-99, (+49)2-99 Toll-Free Numbers (+49)800
Restrictions	Most of International Phone Numbers have VOICE capability only, no SMS. German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported. Often conditions of service contracts are limiting porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It often happens that service contract does not allow immediate porting. Mobile number porting is not supported.
Required Information	Letter of Authorization dated within the last 30 days: Geo (Local) LOA Toll-Free LOA Applicable regulatory compliance documentation Copy of the most recent phone bill For Toll-Free numbers you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number
Timeframe	Once you submit all required documentation/information, up to 2 weeks, depending on the complexity of the port and time required by the current service provider.
Regulatory Bodies	Bundesnetzagentur (BNetzA)
Other Details	You can also activate new German Toll-Free numbers allocated by the regulator. For activation please follow the guide here.
How To Submit	Please submit your request via the porting form here. You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.